Graphics
Graphics Drivers
Error messages seen when installing Intel® Graphics Drivers

Error: This computer does not meet the minimum requirements for installing the software.

This error message can occur for multiple reasons:

  • You have the wrong driver.
  • The driver and the OS version do not match. Example: you cannot install a 64-bit driver on a 32-bit Operation System.
    •  Go to Control Panel > Systems and Security > System. Under System, the system type is either a 64-bit or 32-bit OS.
  • You do not have Intel graphics.
    • Contact your system or motherboard manufacturer for information on BIOS settings.
Note You can save time by using the Intel® Driver Update Utility to identify your system configuration, and automatically update your system with the driver you need.

Error: A customized computer manufacturer driver is installed on your computer.

The Intel® Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

See the Computer Manufacturer Graphics Driver Detected support document for more information, including how to override this error message, and manually install Intel generic graphics drivers.

Related topic
Intel® Graphics Driver Frequently Asked Questions (FAQ)

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100
4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
Intel® 82810 Graphics and Memory Controller Hub (GMCH)
Intel® 82815 Graphics Controller
Intel® 82830M Graphics and Memory Controller Hub (GMCH)
Intel® 82845G Graphics Controller
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 82945G Express Chipset
Intel® 82946GZ Graphics Controller
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Intel® B43 Express Chipset
Intel® Celeron® Processors with Intel® HD Graphics
Intel® Core™ Processors with Intel® HD Graphics
Intel® G31 Express Chipset
Intel® G33 Express Chipset
Intel® G35 Express Chipset
Intel® G41 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150)
Intel® Graphics Media Accelerator 3600 Series
Intel® Graphics Media Accelerator 500 (Intel® GMA 500)
Intel® HD Graphics 5300 for Intel® Core™ M Processors
Intel® Pentium® Processors with Intel® HD Graphics
Intel® Q33 Express Chipset
Intel® Q35 Express Chipset
Intel® Q43 Express Chipset
Intel® Q45 Express Chipset
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 965 Express Chipset Family

Solution ID: CS-034659
Last Modified: 05-Sep-2014
Date Created: 20-Jan-2014