Description
You get one of the following messages:

• The Intel® Driver Update Utility reports the following message:

  A customized computer manufacturer driver is installed on your computer. The Intel® Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

• You are unable to install the Intel graphics driver downloaded from the Intel Web site and encounter one of the following error messages:

  • Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit.

  • Error: This driver could not be installed on this computer. Please contact the computer's manufacturer for further information.

Solution
To resolve this error, download and install the appropriate graphics driver from your computer manufacturer. Your computer manufacturer recommends the Intel graphics drivers they have customized and validated for your specific computer model. A list of links to computer manufacturer Web sites is given as reference.

Intel supplies generic versions of its graphics drivers for general purposes. But, the computer manufacturer can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. To avoid any potential installation incompatibilities, Intel recommends that you first check with your computer manufacturer and use the driver software they provide.

Work-around
If you choose not to use the validated graphics driver from your computer manufacturer, you can install an Intel generic graphics driver. However, if you encounter problems using the generic driver, Intel recommends reinstalling the validated driver from your computer manufacturer.

To install the Intel generic driver, choose one of the Windows* Have Disk/Known File methods for updating a driver:

• For Microsoft Windows XP*, go to Have Disk installation steps for Windows XP
  
• For Microsoft Windows Vista*, go to Have Disk installation steps for Windows Vista
  
• For Microsoft Windows 7*, go to Have Disk installation steps for Windows 7
  
• For Microsoft Windows 8*, go to Have Disk installation steps for Windows 8

Related Topic:
Computer manufacturer support Web sites
Intel® Driver Update Utility
How To Identify Your Intel® Graphics Controller

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000/2500 Intel® 82852/82855 Graphics Controller Family Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® 82915G/82910GL Express Chipset Family Intel® 82945G Express Chipset Intel® 82946GZ Graphics Controller Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® B43 Express Chipset Intel® Celeron® Processors with Intel® HD Graphics Intel® Core™ Processors with Intel® HD Graphics Intel® G31 Express Chipset Intel® G33 Express Chipset Intel® G35 Express Chipset Intel® G41 Express Chipset Intel® G43 Express Chipset Intel® G45 Express Chipset Intel® Q33 Express Chipset Intel® Q35 Express Chipset Intel® Q43 Express Chipset Intel® Q45 Express Chipset Mobile Intel® 4 Series Express Chipset Family Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Mobile Intel® 945GM Express Chipset Family Mobile Intel® 965 Express Chipset Family