Graphics
Graphics Drivers
Computer manufacturer graphics driver detected

Description
You get one of the following messages:

  • The Intel® Driver Update Utility reports the following message:

    A customized computer manufacturer driver is installed on your computer. The Intel® Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

  • You are unable to install the Intel® Graphics Driver downloaded from the Intel Web site and encounter one of the following error messages:

    • Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit.
    • Error: This driver could not be installed on this computer. Please contact the computer's manufacturer for further information.

Information
A customized version of the Intel Graphics Driver may be installed on your computer. This occurs if your computer manufacturer (also referred to as Original Equipment Manufacturer or OEM) has chosen to change features, incorporate customizations, or make other changes to the graphics driver software.

Solution
To resolve this error, download and install the appropriate graphics driver from your computer manufacturer's Web site. Your computer manufacturer recommends the Intel Graphics Drivers they have customized and validated for your specific computer model.


Caution
Intel supplies generic versions of its graphics drivers for general purposes. But, the computer manufacturer can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. To avoid any potential installation incompatibilities, Intel recommends that you first check with your computer manufacturer and use the driver software they provide.

Work-around
If you choose not to use the validated graphics driver from your computer manufacturer, you can install a generic Intel graphics driver. However, if you encounter problems using the generic driver, Intel recommends reinstalling the validated driver from your computer manufacturer.

To install the Intel generic driver, choose one of the Windows* manual driver installation methods for updating a driver:

Restoring previous driver: If the Intel generic driver you installed doesn't work properly, or you simply want to go back to a previous driver, perform the following steps:

  1. Open Device Manager, click Start > Control Panel > Device Manager.
  2. Expand Display Adapters.
  3. Double-click on your Intel display device.
  4. Select the Driver tab.
  5. Click Roll Back Driver.

Your driver is now restored to the version it was previously using.

Note

If the option to roll back driver is grayed-out, one of the following applies:

  • Your computer has not had a previous driver installed for that device.
  • Your computer did not retain the driver files from the original version installed.
Related topics
Computer manufacturer support Web sites
Intel® Driver Update Utility
How To Identify Your Intel® Graphics Controller
Graphics Drivers for Intel® Pentium® Processors and Intel® Celeron® Processors with Intel® HD Graphics

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 82945G Express Chipset
Intel® 82946GZ Graphics Controller
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Intel® B43 Express Chipset
Intel® Celeron® Processors with Intel® HD Graphics
Intel® Core™ Processors with Intel® HD Graphics
Intel® G31 Express Chipset
Intel® G33 Express Chipset
Intel® G35 Express Chipset
Intel® G41 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Intel® Pentium® Processors with Intel® HD Graphics
Intel® Q33 Express Chipset
Intel® Q35 Express Chipset
Intel® Q43 Express Chipset
Intel® Q45 Express Chipset
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 965 Express Chipset Family

Solution ID: CS-022355
Last Modified: 29-Jul-2014
Date Created: 01-Mar-2006