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Error: "Can't find requested string"

Symptom(s):

  • Error: "Can't find requested string" may be seen when installing a newer version of the Intel® graphics driver (PV14.13 or later).
  • This error displays in the Intel graphics driver's system tray menu (see Figure 1).
  • This error displays in the Intel graphics driver's Windows* Control Panel icon (see Figure 2)

Figure 1 - Error displayed in Intel® Graphics Driver's System Tray menu

Figure 2 - Error displayed in Intel® Graphics Driver's Control Panel icon

Solution:

To work-around this issue, follow the steps listed below:

Note: For Intel®  915G, 915GM/GMS, 910GL, 910GML, 945G, 945GM/GMS, and 940GML chipset based products, this issue has been resolved in graphics driver version PV14.24 and later.  For the latest driver for your product, go here.

  1. Uninstall the Intel® Graphics Driver using the following steps:

    1. Open Windows* Control Panel by clicking Start » Settings » Control Panel (or clicking on Start » Control Panel).
    2. Double-click Add/Remove Programs.
    3. Highlight and remove the Intel® Extreme Graphics Driver or Intel® Graphics Media Accelerator Driver.
    4. Follow the prompts to reboot the computer.
    5. After reboot, Windows will detect a new device (the graphics controller) and attempt to search for the driver. Select Cancel in these "Found New Hardware Wizard" windows. The driver will be installed in a later step.

  2. Modify the Windows* Regional and Language Options settings using the following steps:

    1. Open Windows Control Panel.
    2. Double-click on Regional and Language Options (see Figure 3).


      Figure 3 - Regional and Language Options
    3. On the Regional Options tab, and take note of the currently selected language.
    4. Change the language as follows:
          If English (United Kingdom) is currently selected, select a different English language listed.
          If French (Canada) is currently selected, select a different French language listed.
          If Arabic (Lebanon) is currently selected, select a different Arabic language listed.
    5. Click on the Advanced tab, and take note of the currently selected language.
    6. Change the language as follows:
          If English (United Kingdom) is currently selected, select a different English language listed.
          If French (Canada) is currently selected, select a different French language listed.
          If Arabic (Lebanon) is currently selected, select a different Arabic language listed.
    7. Click OK to accept these changes.
    8. Click Yes when prompted to skip file copying and use existing files.
    9. Click Yes to restart the computer.

  3. After reboot, install the latest Intel graphics driver.

  4. After reboot, modify the Regional and Language Options settings to set the language back to its original settings as noted in Steps 2c and 2e.

This applies to:
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 82945G Express Chipset
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family
Mobile Intel® 945GM Express Chipset Family

Solution ID: CS-021334
Date Created: 28-Aug-2005
Last Modified: 29-Aug-2006
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