Graphics
Graphics Drivers
Software DVD* troubleshooting

Typical Software DVD* issues:

  • Software DVD* player crashes when run.
  • Unable to play DVD movies.
  • DVD playback is choppy.
  • Graphical corruption during DVD playback.

The following steps can be used to resolve most compatibility issues with software DVD* players:

  1. Check with the software DVD player company for any updates to the player software.
  2. Update to the latest graphics drivers.
  3. Enabling or disabling Hardware Motion Compensation in the software DVD player's settings screen may help in certain circumstances.
  4. Switch to a lower resolution. Certain high resolutions are not able to support DVD playback.
  5. Verify that Microsoft DirectDraw* acceleration is enabled by running Microsoft DirectX* Diagnostics (Start » Run » dxdiag).
  6. Make sure the graphics hardware acceleration slider is on full acceleration. This slider can be accessed in--
    • Windows* 95/98/Me, by going to: Start » Settings » Control Panel » System » Performance » Graphics.
    • In Windows* 2000, by going to: Start » Settings » Control Panel » Display » Settings » Advanced » Troubleshooting.
    • In Windows* XP, by going to: Start » Settings » Control Panel » Appearance and Themes » Display » Settings » Advanced » Troubleshoot.
  7. If the issue is a performance problem, such as choppy playback, installing Intel® Application Accelerator or enabling DMA on the DVD drive may help.

Operating System:

Windows 98 SE*, Windows 2000 *, Windows Me*, Windows NT 4.0*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*

This applies to:

Intel® 82830M Graphics and Memory Controller Hub (GMCH)
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 82945G Express Chipset
Intel® 82946GZ Graphics Controller
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family
Mobile Intel® 945GM Express Chipset Family

Solution ID: CS-020200
Last Modified: 14-Aug-2014
Date Created: 18-Jan-2005
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