Graphics
Graphics
Intel® Graphics Driver Report

The following steps describe how to generate an Intel graphics driver report, as well as how to include this report when sending a Technical Support email form.

Step 1: Open the Intel Graphics Control Panel

Hotkey method: Press Ctrl + Alt + F12 to directly open up the application. Select ‘Advanced Mode’ if prompted.

Desktop method: Right click the desktop and select Graphics Properties.

Note

If you do not see Graphics Properties, or are unable to open the graphics control panel, follow the steps located in How To Open The Intel Graphics Control Panel.

If you are prompted to select Basic Mode, Advanced Mode, or Wizard Mode, select Advanced Mode and then click OK.

Step 2: Locate and Save the Intel graphics driver report

Every so often there is a new version of the graphics control panel released. They have radically different styles and appearances, and sometimes completely different methods for locating the driver report. In order to determine which process you should follow to locate your driver report, you must first identify which version you are using.

Latest: Intel® HD Graphics Control Panel

1. Select Options.

2. Select the Dropdown & choose Information Center.

3. Select Save & name the output file.


Figure 1: The Intel graphics driver report as seen in the Intel® HD Graphics Control Panel.

Previous: Intel® Graphics And Media Control Panel

1. Select Options and Support.

2. Select Information Center.

3. Select Save & name the output file.


Figure 2: The Intel graphics driver report as seen in the Intel® Graphics and Media Control Panel.


Older: Intel® Graphics Media Accelerator Driver

1. Select either the Information button in the bottom left, or the ( i ) button in the top right.

2. Select Save To File & name the output file.


Figure 3: The Intel graphics driver report as seen in the Intel® Graphics Media Accelerator Driver.

Step 3: Upload the Intel graphics driver report to an E-Mail Form (Or Other)

  1. Open the text file you just saved.
  2. Press the Ctrl+A keys to highlight all text (click into the text if you have not already).
  3. Press the Ctrl+C keys to copy the highlighted text.
  4. Return to the email form in your web browser. Click inside the box below the A graphics diagnostic report can be pasted into the space below field.
  5. Press the Ctrl+V keys to paste the contents of the text into that space.
  6. The diagnostic report is now displayed in the form.
Note

If you are unable to follow the steps (e.g. tabs and buttons listed are not shown), your computer may have an out-of-date driver, may have a customized computer manufacturer driver, or may not have an Intel® Graphics Controller. Contact your computer manufacturer or motherboard manufacturer to get the latest graphics drivers for your computer.

Related Topics:
How to open the Intel Graphics Properties window
Intel® Driver Update Utility Graphics
Customized computer manufacturer graphics driver detected
How To Identify Your Intel® Graphics Controller

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100
4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
Intel® 82830M Graphics and Memory Controller Hub (GMCH)
Intel® 82852/82855 Graphics Controller Family
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Intel® Celeron® Processors with Intel® HD Graphics
Intel® Core™ Processors with Intel® HD Graphics
Intel® G31 Express Chipset
Intel® G33 Express Chipset
Intel® G35 Express Chipset
Intel® G41 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Intel® Pentium® Processors with Intel® HD Graphics
Intel® Q33 Express Chipset
Intel® Q35 Express Chipset
Intel® Q43 Express Chipset
Intel® Q45 Express Chipset
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 965 Express Chipset Family

Solution ID: CS-009476
Last Modified: 03-Jun-2013
Date Created: 16-Feb-2004
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