Contact Intel Customer Support

Before You Contact Us

If you purchased a complete system,
please contact your computer manufacturer for the latest updates and technical support information:

Acer*

Apple*

Asus*

Compaq*

Dell*

Fujitsu*

Gateway*

HP*

IBM*

Lenovo*

Samsung*

Sony*

Toshiba*

This list is not comprehensive. Please check the documentation that came with your system for further information.

Select from the products below to find technical and / or warranty support
Please be aware we will require some system information to help you with your inquiry.

Desktop
Motherboard

Processors

Server
Products

Graphics

Wired Ethernet
& Wireless
Networking

Solid State
Drives (SSD)

Chipsets

Intel® AppUp(SM) Program

Programs, Software & Services

For all other general technical inquiries, submit an email.

Processor

Technical Tips
	System Boot Issues Operating System problems Audio problems SATA and RAID problems Video problems Networking problems PC accessory problems

Compatibility
	Check your motherboard compatibility Check and compare Intel® Processor specification and compatibility Intel® Processor Identification Utilities

Warranty
	Processor Warranty information Processor warranty FAQs Troubleshooting Guide Me (help with the warranty process)

What we will need to assist you:

The processor model and its identifying numbers.

Where will I find these?

Processor Identification Utility

A brief description of the issue.

Please have your product available.

For warranty enquiries within 30 days of purchase please contact your reseller.

Contact a Technical Support Engineer
		Live Chat
	When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
	Check the Forums for a solution
	Still need assistance?

Desktop

Technical Tips
	System Boot Issues Operating System problems Audio problems Update your drivers SATA and RAID problems Video problems Networking problems PC accessory problems

Compatibility
	Intel® System Identification Utility Check your processor compatibility Check your Operating System compatibility Check your memory compatibility

Warranty
	Purchase spare parts? Is the product compatible? Do you need a replacement? (The product has been verified as faulty) Guide Me (help with the warranty process)

What we will need to assist you:

The motherboard model and its identifying numbers

Where do I find these?

System Information Utility

A brief description of the issue.

Please have your product available.

For warranty enquiries within 30 days of purchase please contact your reseller.

Contact a Technical Support Engineer
		Live Chat
	When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
	Check the Forums for a solution
	Still need assistance?

Server Products

Technical Tips
	System booting problems Tools and resources Configuring and maintaining RAID Configuring system fans Updating firmware

Compatibility
	Check the compatibility of your processor, operating system, memory and other components

Warranty
	Purchase spare parts (Choose the product and consult the spare parts list) Check your product compatibility Do you need a replacement? (The product has been verified as faulty) Guide Me (help with the warranty process)

What we will need to assist you:

The product model and its identifying numbers.

Intel System Information Retrieval Utility (sysinfo) For UEFI

A brief description of the issue.

Have your product available for troubleshooting.

For warranty enquiries within 30 days of purchase please contact your reseller.

Contact a Technical Support Engineer
		Live Chat
	When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
	Check the Forums for a solution
	Still need assistance?

Intel® AppUp(SM) Program

Consumers

Download Intel® AppUp(SM) center

Intel® AppUp(SM) center support community

Email Intel® AppUp(SM) center support

Developers

AppUp(SM) developer program website
Developer support forums
Events
Opportunities
FAQs
Download SDKs

Consumers - What we will need.

For registration, downloading, authorization, installation or billing queries - Please provide screenshot(s), application name, SIU reference number, java version, antivirus and firewall details, and detail of the problem.

Submit an email

Developers - What we will need.

For registration, validation and testing queries - Please provide screenshot(s), application name and detail of problem.

For payment problems - Please provide a screenshot of financial report.

Submit an email

Networking

Technical Tips
	Wireless troubleshooter Wired Ethernet troubleshooter Wi-Fi connectivity troubleshooter Wireless Event Viewer

Compatibility
	Wireless software and hardware compatibility Wireless products and Microsoft Windows 7*

Warranty
	Warranty information for Network connectivity products Guide Me (help with the warranty process)

What we will need to assist you:

Your network adapter model and its identifying numbers.

Identify wireless network adapter and driver

Identify wired network adapter and driver

A brief description of the issue.

Please have your product available

For warranty enquiries within 30 days of purchase please contact your reseller.

Contact a Technical Support Engineer
Wired networking	Wireless networking
When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.

Check the Wireless Forum or Wired Forum for a solution
Still need assistance?

Graphics

Technical Tips
	What is an Intel® graphics driver Identifying your graphics controller Checking your graphics driver is up to date Selecting larger display resolution or mode problems

Compatibility
	DirectX* OpenGL* VESA/VBE* Game settings optimization Driver update and load order Game compatability list

Warranty
	If you purchased a computer with Intel integrated graphics please contact the computer manufacturer or point of purchase for warranty. If you are integrating an Intel desktop board or an Intel processor, please consult desktop or processor support for warranty information.

Before You Contact Us:
	Guide me Identifying your graphics controller Identifying your graphics driver Running a graphics diagnostic report Access the graphics troubleshooting wizard

Contact a Technical Support Engineer
		Live Chat
	When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
	Check the Forums for a solution

Solid State Drives

Technical Tips
	Intel® SATA Solid-State Drive Firmware Update Tool Intel® Solid State Drive Toolbox Frequently asked questions Intel® SATA Solid-State Drive Installation Guide

Compatibility
	Solid State Drive Information Center

Warranty
	Intel® High Performance Solid State Drive warranty FAQ Intel® SSD 3 year Limited Warranty Identifying your Intel® High Performance Solid State Drive Guide Me (help with the warranty process)

What we will need to assist you:

The SSD model and its identifying SA number.

Where do I find these?

A brief description of the issue.

Please have your product available.

For warranty enquiries within 30 days of purchase please contact your reseller.

Contact a Technical Support Engineer
		Live Chat
	When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
	Check the Forums for a solution
	Submit an Email
	Still need assistance?

Self Help
	Downloads and Software Get the latest updates	Frequently Asked Questions See what people are asking	Intel Support Community Discuss your questions and solutions	Guide Me Get step-by-step solutions for warranty, drivers, and some products