Already Installed
Cause:
You tried to run CASMGR when it was already installed and active.
Cure:
Don't do that!
Other Programs Have Been Loaded After Casmgr...
Other programs have been loaded after CASMGR. You must unload other programs before CASMGR can be unloaded.
Cause:
You tried to unload CASMGR when other memory-resident programs were loaded after it.
Cure:
Unload all the memory-resident programs that were loaded after CASMGR before you try to unload CASMGR. For instance, if you loaded FAXPOP, it must be unloaded before CASMGR. Some memory-resident programs, such as the DOS PRINT program or Novell's IPX, cannot be unloaded from memory. You must reboot your computer.
Unknown Error, Can't Remove Casmgr...
Cause:
An unexpected error occurred.
Cure:
Reboot your system.
A Dos Error Occurred While Opening Or Reading...
A DOS error occurred while opening or reading <filename>. Run the SETUP program and go to the "Copy Intel Software" screen. Follow the instructions to install the software on your system.
Cause:
DOS couldn't open or read at least one of the files needed for the SatisFAXtion board.
| SatisFAXtion Board |
Files |
| Modem/350 |
CASMGR.CFG, DOWNLOAD.400, LOADER.400 |
| Upgraded SatisFAXtion |
ClCASMGR.CFG, DOWNLOAD.200, LOADER.200 |
| Classic |
CASMGR.CFG DOWNLOAD.IPF, LOADER.IPF |
Cure:
Try again. If error repeats, run SETUP and go to the "Copy Intel Software" screen. Select "First Time Setup" then follow the instructions on the screen.
An Invalid I/O Address Was Specified
An invalid I/O address was specified for the "IOADDR=" option on the "DEVICE=" command line in your CONFIG.SYS file. Run the SETUP program and go to the "Advanced Setup, Setup Hardware" screen. Follow the instructions to set up the Fax I/O address.
Cause:
In your CONFIG.SYS file, the command "DEVICE=SATISFAX.SYS" contains the wrong address in the parameter "IOADDR=xxxx". This error does not necessarily indicate an I/O port conflict, since the error occurs before the driver actually checks for the presence of the SatisFAXtion board.
Cure:
Run SETUP. Select "Advanced Setup" then "Set Up Hardware". Reselect the Fax I/O address for SatisFAXtion. Select EXIT then UPDATE to save the change. Reboot and the problem should be solved.
Note:
It is possible to use a text editor to make the change in your CONFIG.SYS file but you may have to run SETUP anyway to find the actual I/O address. Intel recommends fixing this problem with SETUP.
Bad Or Missing Configuration File
Cause:
One or more of the SatisFAXtion configuration files (files with the .CFG extension) have been corrupted or deleted. It is also possible that the CASMGR command in your AUTOEXEC.BAT file specifies the wrong configuration filename.
Cure:
Run SETUP and select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update". You may need to delete *.CFG before running SETUP.
Can't Find The Resident Loader File...
Can't find the Resident Loader file LOADER.xxx. Run the SETUP program and go to the "Copy Intel Software" screen. Follow the instructions to install the software on your system.
Cause:
The loader file for the SatisFAXtion board is missing:
| SatisFAXtion Board |
Loader File |
| Modem/350 |
LOADER.400 |
| Upgraded SatisFAXtion |
ClLOADER.200 |
| Classic |
LOADER.IFP |
Cure:
Run SETUP and select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
Note:
The LOADER.xxx file and DOWNLOAD.xxx file must reside in the same directory as SATISFAX.SYS.
Can't Find The Satisfaxtion Board At...
Can't find the SatisFAXtion board at the specified I/O address. Run the SETUP program and go to the "Advanced Setup, Setup Hardware" screen. Follow the instructions to assign the SatisFAXtion board an unused I/O address.
Cause:
- The I/O address specified on the DEVICE=SATISFAX.SYS command line doesn't match the SatisFAXtion board.
- Another board is using the same address as SatisFAXtion.
- SatisFAXtion isn't properly seated in the expansion slot.
Cure:
- Run SETUP. Select "Advanced Setup" then "Set Up Hardware". Select an I/O address. Select "Exit Setup" then select "Update".
- Same as 1 except be sure to select a different I/O address than you has before.
- Make sure the SatisFAXtion board is installed correctly. Refer to your computer's reference manual for more information.
Can't Find The Transfer Agent File...
Can't find the Transfer Agent file DOWNLOAD.xxx. Run the SETUP program and go to the "Copy Intel Software" screen. Follow the instructions to install the software on your system.
Cause:
The SatisFAXtion board's file DOWNLOAD.xxx is missing:
| SatisFAXtion Board |
Download File |
| Modem/350 |
DOWNLOAD.400 |
| Upgraded SatisFAXtion |
ClDOWNLOAD.200 |
| Classic |
DOWNLOAD.IFP |
The error "Can't find... DOWNLOAD.IFP" can occur if the memory in the Upgrade Kit (version 1.4) isn't installed correctly on a SatisFAXtion Classic. Look for bent or broken legs on the chip and socket or chips installed upside down.
Cure:
Run SETUP. Select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
Note:
The DOWNLOAD.xxx file and LOADER.xxx file must reside in the same directory as SATISFAX.SYS.
The Config.Sys File Contains Multiple...
The CONFIG.SYS file contains multiple SatisFAXtion invocation lines. Edit your CONFIG.SYS file and remove the "DEVICE=" line that refers to the bad directory.
Cause:
There is more than one DEVICE=SATISFAX.SYS line in your CONFIG.SYS file.
Cure:
Edit the CONFIG.SYS file and delete all but one DEVICE=SATISFAX.SYS line.
This error should never occur in SATISFAX.SYS driver versions 1.30 or higher.
The File <Filename> Has Been Corrupted.
"The file <filename> has been corrupted." "Run the SETUP program and go to the "Copy SatisFAXtion software" screen. Follow the instructions to install the software on your system."
This error occurs if the LOADER.x00 or DOWNLOAD.x00 files in the fax directory are corrupted. Delete these files, then run SETUP and use "Copy SatisFAXtion software" to recopy these files to the fax directory.
The Resident Loader File Loader.Xxx Has Been...
The Resident Loader file has been corrupted. Run the SETUP program and go to the "Copy Intel Software" screen. Follow the instructions to install the software on your system.
Cause:
The SatisFAXtion board's LOADER.xxx file has been damaged:
| SatisFAXtion Board |
Loader File |
| Modem/350 |
LOADER.400 |
| Upgraded SatisFAXtion |
ClLOADER.200 |
| Classic |
LOADER.IFP |
Cure:
Run SETUP. Select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
The Satisfaxtion Board Is Setup To Use An Interrupt...
...that is already being used by other hardware. Run the SETUP program and go to the "Advanced Setup, Setup Hardware" screen. Follow the instructions to configure your hardware to use another interrupt.
Cause:
The interrupt selected by SETUP will not work in your system.
Cure:
Run SETUP. Select "Advanced Setup" then "Set Up Hardware". Select a different value for Fax Interrupt". Exit SETUP and select "Update".
The Satisfaxtion Board Isn'T Responding Correctly
This is possibly due to a conflicting FAX I/O address. Run the SETUP program again (or use the IBM Reference diskette if you have a Micro Channel computer) and change the FAX I/O address.
This error occurs when there is an I/O port (or possibly an IRQ conflict) between the SatisFAXtion board and another board in the computer. Run SETUP and resolve the conflict. This error may also occur if the download cannot be loaded, or if it is corrupt and does not load properly.
Note:
When this error occurs, the device driver responds with the following:
Total SatisFAXtion memory K Resident loader version Transfer agent version
Intel SatisFAXtion device driver installed.
CASMGR will then fail to load and gives this error: "Intel fax board not responding."
This error can also be caused by TSR's running in the background.
If you use IRQ 10 or 11 when the board is in an 8 bit slot this error will result. Use IRQ 2,3,4,5, or 7 or move the board into a 16 bit slot.
The Satisfaxtion Board Isn'T Set Up Correctly.
Run the SETUP program again and follow the instruction to install and set up your SatisFAXtion board.
Cause:
For some reason, SETUP hasn't finished the installation.
Cure:
Run SETUP. Select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
The Satisfaxtion Software Can Only Be Used With Dos 3.0...
... or higher.
The SatisFAXtion software can only be used with DOS version 3.0 or greater.
Cause:
Your computer is running a DOS version older than version 3.0.
Cure:
Upgrade your DOS to version 3.0 or newer.
THE TRANSFER AGENT FILE DOWNLOAD.XXX...
The Transfer Agent file DOWNLOAD.xxx has been corrupted. Run the SETUP program and go to the "Copy Intel Software" screen. Follow the instructions to install the software on your system.
Cause:
The SatisFAXtion board's DOWNLOAD.xxx file has been corrupted or damaged:
| SatisFAXtion Board |
Download File |
| Modem/350 |
DOWNLOAD.400 |
| Upgraded SatisFAXtion |
ClDOWNLOAD.200 |
C
| lassic |
DOWNLOAD.IFP |
Cure:
Run SETUP. Select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
There Is An Invalid Option On The &Quot;Device=&Quot;...
...command line in your CONFIG.SYS file. Run the SETUP program and go to the "Advanced Setup, Setup Hardware" screen, then press F10.
Cause:
There is an invalid parameter on the DEVICE=SATISFAX.SYS command line in the CONFIG.SYS file.
Cure:
Run SETUP. Select "Advanced Setup" then :Set Up Hardware" and double check that all options are correct. Select "Exit Setup" then select "Update". You may also edit the CONFIG.SYS file yourself and remove the invalid parameters.
Unable To Access The Satisfaxtion Driver
Cause:
The SatisFAXtion driver, SATISFAX.SYS, is not installed.
Cure:
Make sure the command DEVICE=C:\FAX\SATISFAX.SYS IOADDR=xxxx is in your CONFIG.SYS file (where "xxxx" is the board's I/O address assigned in SETUP). If it isn't, run SETUP. If it is, watch your screen carefully during bootup for any error messages from SATISFAX.SYS. Look up any errors and take the appropriate corrective action.
If you use the SSWAP functions of the STACKER data compression program, make sure the SATISFAX.SYS command follows the SSWAP command in your CONFIG.SYS file.
Unable To Download The Satisfaxtion Firmware
Cause:
The DOWNLOAD.xxx file is not on your system disk, has been damaged, or is not located in the same directory as SATISFAX.SYS.
Cure:
Run SETUP. Select "Copy Intel Software". Set the options (via "First Time Setup" or "Advanced Setup"). Select "Exit Setup" then select "Update".
Unable To Load The Fonts
Cause:
The font directory doesn't exist or the files in the font directory are missing or damaged.
Cure:
Reinstall the SatisFAXtion software by choosing "Copy Intel Software" in SETUP. Set the options (via "First Time Setup" or "Advanced Setup"), then choose "Exit Setup".
Your Computer Doesn'T Know You'Ve Installed...
Your computer doesn't know you've installed the SatisFAXtion board. Use the IBM Reference diskette to tell the computer you've added the SatisFAXtion board.
Note:
This error will only occur in Micro Channel computers.
Cause 1:
You didn't boot to your IBM reference diskette and run SETUP after installing SatisFAXtion.
Cure 1:
Boot to your reference diskette to update your computer's setup information.
Cause 2:
The SatisFAXtion board isn't properly seated in the expansion slot.
Cure 2:
Make sure the SatisFAXtion board is installed correctly. Refer to your computer's reference manual for more information.
Bad Group Control File
This error is caused by an erroneous phonebook entry. You can examine the group-control-file (an eight character alpha-numeric name ending with .GCF) QUEUE sub-directory to find the entry then delete it from the phonebook and reschedule the event.
More Than 100 Files
Cause:
You tried to send more than 100 files in one event.
Cure:
Combine files (possibly using an "archive" utility like PKzip) or send the files in two or more events.
More Than 100 Individuals Per Group
Cause:
You have defined a group in your phonebook which includes more than 100 individuals.
Cure:
Split the group into two or more smaller groups.
This File Has Been Saved Or Deleted
Cause:
You tried to save a received file that has already been saved or deleted.
Unable To Access The Queues
Cause:
The QUEUE directory doesn't exist or the files in the QUEUE directory are missing or damaged.
Cure:
Reinstall the SatisFAXtion software by choosing "Copy Intel Software" in SETUP. Set the options (via "First Time Setup" or "Advanced Setup"), then choose "Exit Setup".
Unknown Error, #<XXX>
Cause:
The FAX program encountered an unusual error for which it has no message. One or more files may be corrupted.
Cure:
Quit the FAX program and try to run it again. If you still have problems, restart your computer (by pressing Ctrl-Alt- Del) and try again.
The Satisfaxtion Board Isn't Responding Correctly
This is possibly due to a conflicting FAX I/O address. Run the SETUP program again (or use the IBM Reference diskette if you have a Micro Channel computer) and change the FAX I/O address.
This error occurs when there is an I/O port (or possibly an IRQ conflict) between the SatisFAXtion board and another board in the computer. Run SETUP and resolve the conflict. This error may also occur if the download cannot be loaded, or if it is corrupt and does not load properly.
Note:
When this error occurs, the device driver responds with the following:
Total SatisFAXtion memory K Resident loader version Transfer agent version
Intel SatisFAXtion device driver installed.
CASMGR will then fail to load and gives this error: "Intel fax board not responding."
This error can also be caused by TSR's running in the background. A customer reported a problem with Ashton Tate's CONTROL ROOM. Try booting with a clean AUTOEXEC.BAT and CONFIG.SYS.
If you use IRQ 10 or 11 when the board is in an 8 bit slot this error will result. Use IRQ 2,3,4,5, or 7 or move the board into a 16 bit slot.
