Contents:

• Table Of Contents: SatisFAXtion Modem/350 Troubleshooting Information
• Windows For Workgroups 3.11 And CASMGR.EXE
• Setup And Local Bus Video Systems
• Dell* Local Bus Systems: Semi-Compatible With Cas Faxmodems
• Gateway* 2000 Local Bus Systems: Semi-Compatible With Cas Faxmodems
• MS DOS 6.X And SatisFAXtion Boards
• DBLSPACE Disk Compression Utility
• Memmaker Memory Configuration Utility
• Using Multiple Configurations
• Enabling The SatisFAXtion Data Modem
• Tips For Correcting Protocol Errors
• Line Compensation Setting On The Modem/350
• Adjusting The Line Compensation Setting
• Intermittent Lockups With CASMGR Loaded

These are the topics covered in this document (in order of appearance).

• Windows* for Workgroups 3.11 and CASMGR.EXE
  
  
• SETUP and Local Bus Video Systems
  
  
• Dell Local Bus Systems: Semi-compatible with CAS Faxmodems
  
  
• Gateway* 2000 Local Bus Systems: Semi-compatible with CAS Faxmodems
  
  
• Common Symptoms of IRQ Conflicts
  
  
• I/O and IRQ Conflicts
  
  
• Finding a COM Port for the SatisFAXtion Modem
  
  
• Deciding Which Port to Use for the Modem
  
  
• My Software Doesn't List the SatisFAXtion Modem/350
  
  
• Where to Find Software Configuration Help for SatisFAXtion Modems
  
  
• FAXability for Windows* and CASMGR
  
  
• MS DOS 6.x AND SATISFAXTION BOARDS
  
  
• DBLSPACE Disk Compression Utility
  
  
• MEMMAKER Memory Configuration Utility
  
  
• Using Multiple Configurations
  
  
• Enabling the SatisFAXtion Data Modem
  
  
• Tips for Correcting Protocol Errors
  
  
• Use the Latest SatisFAXtion Software
  
  
• Latest SatisFAXtion Modem/350 Software Version Numbers
  
  
• Line Compensation Setting on the SatisFAXtion Modem/350
  
  
• Adjusting the Line Compensation Setting
  
  
• Intermittent Lockups With CASMGR Loaded
  
  
• No Dialtone on Down-line Phone

SatisFAXtion boards using CASMGR (Classic, SatisFAXtion Modem/350 and upgraded SatisFAXtion Classic) work under Windows for Workgroups 3.11 as long as you don't enable the "32-bit File Access" feature. Here is how to make sure the 32-bit File Access feature is not enabled:

1. Choose the "Main" application group in the Program Manager Window.
   
   
2. Double-click on the "Control Panel" icon in the Main window.
   
   
3. Double click on the "386 Enhanced" icon in the Control Panel Window.
   
   
4. Click on the "Virtual Memory" button.
   
   
5. Click on the "Change>>" button.
   
   
6. Find the "Use 32-bit File Access" check box and make sure it does not contain an "x".

WORKAROUND:

If you need 32-bit File Access, there is a work-around solution available. However, the work-around solution causes these side effects:

• You can't send or receive faxes using a DOS application under Windows.
  
  
• You can't receive a fax in Windows while a DOS session is running.
  
  
• Your computer may reboot when you exit Windows.

Follow these instructions to implement the work-around solution. Use the DOS EDIT program or the Windows Notepad program to make these changes.

1. Open your AUTOEXEC.BAT file.
   
   
2. Remove or disable the CASMGR command in your AUTOEXEC.BAT file.
   
   
3. Save the AUTOEXEC.BAT file.
   
   
4. Open or create a file called WINSTART.BAT in the Windows directory.
   
   
5. Add the CASMGR command line to the WINSTART.BAT file.
   
   
6. Save the WINSTART.BAT file then restart Windows.

STATUS: This is a problem with Windows for Workgroups 3.11 (See Microsoft fax document Q105502). There is no way to change CASMGR to solve this problem without a change to Windows for Workgroups.

NOTE : You can get the Microsoft fax document by calling (206) 635-3105 (number valid as of 1/24/94) and requesting fax document Q105502 to be faxed to you.

At the factory, the SatisFAXtion boards are set to the I/O address 260h. This is the same I/O address used on some systems containing a feature called "Local Bus Video". When installing a brand new SatisFAXtion board in a Local Bus system, SETUP will not find the SatisFAXtion board because of the I/O address conflict. Here's Intel's recommended solution to this problem.

1. Insert the SatisFAXtion board into a different computer (one without Local Bus).
   
   
2. Insert the SatisFAXtion diskette 1 into the floppy drive and type A:\SETUP or B:\SETUP depending on which drive the diskette is in.
   
   
3. At the "Options" menu, select "Advanced setup" then select "Setup hardware".
   
   
4. Highlight "Fax I/O address", press ENTER, then highlight "350 - 35F" and press ENTER again.
   
   
5. Press F10 twice to accept the change and return to the "Options" menu.
   
   
6. Exit the SETUP program, turn off the computer and remove the SatisFAXtion board.
   
   
7. Insert the SatisFAXtion board into the Local Bus system and complete the installation as usual.

These Dell computers include Local Bus Video that uses 260h:

When you install the SatisFAXtion board into a Dell system equipped with Local Bus Video, the system may fail to boot. This happens because of an I/O conflict between the Dell system and the SatisFAXtion board. To work around the problem, follow the instructions under "SETUP and Local Bus Video Systems".

The Gateway 2000 486 systems with local bus video appear to use the I/O address 260h. The SatisFAXtion SETUP program will give the error "SatisFAXtion board not found." To work around the problem, follow the instructions under "SETUP and Local Bus Video Systems".

Intel tested MS DOS versions 6.0 and 6.02 with the SatisFAXtion faxmodems and they are compatible. However, Intel's Compatibility Lab did identify some issues that may concern SatisFAXtion board users.

DBLSPACE is completely compatible with the SatisFAXtion hardware and software.

MEMMAKER may configure the SatisFAXtion drivers to LOADHIGH. While this is not a problem for the SATISFAX.SYS driver, Intel does not recommend using LOADHIGH on CASMGR. Instead, use EMM386 or another memory manager to create some EMS memory for CASMGR to use.

MS DOS 6.0 and later allows you to define multiple configurations in your CONFIG.SYS and AUTOEXEC.BAT files. See your MS DOS User's Guide for more information on Multiple Configurations.

Intel recommends that you add the command line for the SATISFAX.SYS driver to the "[common]" section of your CONFIG.SYS file. This will ensure that the SatisFAXtion driver always loads when you boot your computer.

In your AUTOEXEC.BAT file, place the CASMGR command near the end of the file following the ":End" label. This will ensure that the CASMGR command loads every time you boot your computer.

The SatisFAXtion data modem will not work unless you perform both of these steps:

1. Configure the data modem using the SatisFAXtion SETUP Program.
   
   
2. Load the SATISFAX.SYS driver in your CONFIG.SYS file.

If SETUP tells you that your data modem configuration conflicts with another port in your system see "I/O and IRQ Conflicts".

• Make sure you're using the latest software for your SatisFAXtion board. If your using DOWNLOAD.400 version 3.10 or earlier on a SatisFAXtion Modem/350 and sending to Panasonic or Sharp fax machines, get the latest DOWNLOAD.400.
  
  
• Remove other devices from the phone lines used by the faxmodem. Other devices include answering machines, fax machines, and phone line surge suppressors (to name just a few).
  
  
• Try a different phone line.
  
  
• On the SatisFAXtion Modem/350, adjusting the Line Compensation setting in the SatisFAXtion SETUP program will sometimes reduce or eliminate protocol errors.

Adjusting the line compensation setting for the Modem/350 affects send functions only. It has no effect on incoming calls.

To adjust the Line Compensation setting:

1. Change to the SatisFAXtion software directory (usually C:\FAX) then type SETUP and press ENTER.
   
   
2. Select "Advanced Setup".
   
   
3. Select "Setup Technical Software".
   
   
4. Increase "Line Compensation" by 1 and try again.

NOTE: The farther you are from the local phone company's switching station, the more the signal degrades. Increasing Line Compensation boosts the signal to help overcome the degradation.

If your system locks up intermittently while CASMGR is loaded, make sure you:

• Always load a disk cache program BEFORE CASMGR.
  
  
• Always turn off the "Write Cache" feature of your disk cache.
  
  
• Don't run an anti-virus program in TSR (Terminate Stay Resident) mode.
  
  
• Load CASMGR after all other memory-resident programs (except FAXPOP) in your AUTOEXEC.BAT file.

If your AUTOEXEC.BAT file contains a command that runs another batch file, runs a menu program, or starts Windows, that command should execute after the CASMGR command.

This applies to:

Modems and Fax Boards