Contents:

• Voice Calls On A Shared Phone Line
• If You Pick Up Before The FAXmodem & Hear A FAX Tone
• If You Pick Up Before The FAXmodem & Hear Silence
• If You Pick Up After The FAXmodem
• Board Hangs Up Voice Calls
• Clicking Relay
• Modem Won't Auto Answer When SLS Enabled
• No Dialtone On Down-Line Phone

Here are a few issues to be aware of if you use a telephone on the same line as your faxmodem.

• "Call waiting" will interrupt a data modem or fax transmission. If you have call waiting on the faxmodem phone line, disable it before sending a fax or data modem call and when you expect to receive one.
  
  
• Don't pick up an extension phone while the faxmodem is sending or receiving because you may corrupt the transmission. (Picking up the phone plugged into the faxmodem won't corrupt the transmission because the faxmodem disconnects that phone while sending or receiving.)
  
  
• You can't use the phone line while the faxmodem is sending or receiving. To use the phone line while the faxmodem is sending or receiving (in an emergency, for example), you'll have to cancel the event before you can dial. Cancel a fax event from your fax software and a modem event from your modem software.

If you pick up the phone before the faxmodem picks up and you hear a fax tone (a series of beeps), the call is from an automatic fax machine. This could happen if you pick up before the fourth ring with Option 2, or if you pick up the phone to call out just when a fax call is coming in.

From an Extension Phone:

1. Wait five seconds for the faxmodem to pick up (you'll hear a loud fax answering tone).
   
   
2. Hang up. The faxmodem will connect to the calling fax machine.

From the Down-line Phone:

1. Hang up immediately. Most likely, the faxmodem will be able to recover the call. However, if the call is lost, wait for the calling fax device to retry the call.

Extension phones ring until the faxmodem picks up. If you pick up a ringing extension phone before the fax modem picks up and you hear silence, the data modem or manual fax caller has not issued the # (pound) tone.

CAUTION: Pick up extension phones when they ring, not the down-line phone (the phone plugged into the faxmodem's "PHONE" jack). Once you pick up the down-line phone, the call can't be routed back to the faxmodem.

You (from an extension phone) or the caller must:

1. Wait five seconds for the faxmodem to pick up (you'll hear a click).
   
   
2. Issue a # tone to alert the faxmodem to take the call.
   
   
3. Hang up.

The faxmodem will determine if the call is a data modem or fax call.

The down-line phone (plugged into the faxmodem's "PHONE" jack) rings only when the faxmodem assumes the call is a voice call. Pick up the down-line phone when it rings, not an extension phone, or you may hear unwanted ringing tones.

With Option 1 (mostly fax) and Option 2 (mostly voice), when the faxmodem does not detect a fax calling tone or the # tone, it assumes the call is a voice call and passes it to the down-line phone. However, the call could still be a modem or manual fax call sent without a # tone (you'll hear silence when you pick up). Once you pick up the down-line phone (even when it's ringing) these kinds of calls cannot be routed back to the faxmodem.

For example, this could happen with Option 1, where the faxmodem picks up after the first ring. If the modem or manual fax caller does not issue a # tone, you probably won't intercept the call in time to do so yourself.

The caller must try the call again, making sure to issue the # tone.

When using SLS options 1 or 2 (Shares phone line), there are a couple of events which cause the SatisFAXtion board's off-hook relay to click on/off: when the SATISFAX.SYS driver loads during boot up and when the board sends a fax. In both cases, this on/off switching may hang up the phone if you're using the down-line phone. The line may or may not hang up depending on your local phone exchange.

The solution is to never boot the computer or send a fax while using the down-line phone.

This does not happen with SLS options 3 and 4 (has own phone line and distinctive ring).

If the relay clicks as soon as the computer comes on, check the phone line to make sure the line from the wall is plugged into the "Line" jack on the SatisFAXtion board. If you have a phone plugged into the SatisFAXtion board, it MUST be plugged into the "Phone" jack.

If the relay clicks when you pick up the down-line phone, use either the INTELCFG or FAX.EXE program to check the version of the DOWNLOAD file for your SatisFAXtion board.

If the Upgraded SatisFAXtion Classic or SatisFAXtion Modem/350 is set for the SLS (Smart Line Sharing) options "Shares phone line, mostly fax calls" or "Shares phone line, mostly voice calls", modem callers MUST include the characters @# (or @,#####) at the end of their dialing string. The "@" command tells the calling modem to wait for a period of silence (30 seconds by default). The "#" character tells the answering SatisFAXtion board the call is from a modem.

Otherwise, if the SatisFAXtion board detects no CNG tone, the SatisFAXtion board will assume the call is a voice call and ring the downline phone. If you truly need the board to arbitrate between fax and modem calls without user intervention, set the SLS setting for "has its own phone line" or "distinctive ring". Before trying "distinctive ring" contact your local telephone company to find out if this feature is available in your area.

For further information, consult your Installation Guide under the section "Using # to get a data modem or manual fax call recognized". If you don't wish to share the line with incoming voice calls, select Option 4 (Faxmodem Has Own Phone Line) in the fax SETUP program.

If you get a clicking sound or no dial tone on your down-line phone after selecting one of the "Shares phone line" answering options, try selecting the answering option "Has its own phone line". If you get a dial tone then, check the version number on your DOWNLOAD file. If you don't have the latest version of the DOWNLOAD file for your SatisFAXtion board, you can order an update from Intel's on-line services.

This applies to:

Modems and Fax Boards