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Intel® PROSet/Wireless Software FAQs
Q: What is Intel® PROSet/Wireless software?
A: Intel PROSet/Wireless software operates in conjunction with Intel® PRO/Wireless Network Connection hardware modules to connect your Intel® Centrino® processor technology notebook to a wireless LAN. The software is enterprise grade yet has a simplified and intuitive user interface which enables even novice users to take advantage of its features.

Q: Why is Intel PROSet/Wireless software considered enterprise grade?
A: The Intel PROSet/Wireless software includes a suite of features which IT managers find highly desirable. These features include automatic detection of and connection to wireless access points based on adapter preferences, detection of access point security levels, an enhanced single sign-on system that lets users enter their credentials only once for easy connection to the enterprise network, easy and secure switching between networks, a troubleshooter and log, a configuration wizard, SIM-based Wi-Fi network authentication for one bill roaming and CCX support. The ease-of-use features are intended to enable easy connectivity to Wi-Fi networks, boost employee productivity and help reduce the volume and duration of costly technical support calls for a potentially enhanced return on investment (ROI).

Q: Where can I get the latest version of Intel® PROSet/Wireless software?
A: The manufacturer of your PC equipped with Intel® Centrino® processor technology will have the latest versions and updates on their product support web pages. Intel will post generic versions PROSet/Wireless software on our support web site.

Q: Can the Intel PROSet/Wireless software be used to control other wireless products?
A: This software only functions to manage the Intel PRO/Wireless Network Connection Family of products. Among these are the Intel PRO/Wireless 2100 (802.11b), Intel PRO/Wireless 2200BG (802.11g), Intel PRO/Wireless 2915ABG (802.11a and 802.11g), Intel PRO/Wireless 3945ABG (802.11a, 802.11b, and 802.11g), and Intel PRO/Wireless 3965ABG (802.11a, 802.11b, and 802.11g).

Q: I can't find Intel PROSet/Wireless software on my Intel® Centrino® processor technology laptop? What is wrong?
A: Some PC manufacturers choose to use other software to control the wireless LAN connections. Contact your manufacturer to inquiry if a version of Intel PROSet/Wireless software is available for your PC. Some PC manufacturers include Intel PROSet/Wireless software on their PCs but do not configure it as the default wireless management software.

Q: Will Intel PROSet/Wireless 10.5 work on all the products in the Intel PRO/Wireless Network connection family?
A: No. PROSet/Wireless Version 10.5 is supported on the Intel PRO/Wireless 2200BG, Intel PRO/Wireless 2915ABG, Intel PRO/Wireless 3945ABG, and the Intel PRO/Wireless 3965ABG products. Intel PROSet/Wireless software versions 8.x and 7.x support the Intel PRO/Wireless 2100 products. Please check with your Intel® Centrino® processor technology laptop manufacturer's support site for the latest supported versions.

Q: What is Cisco* Compatible Extensions?
A: Intel is a lead collaborator in the Cisco* Compatible Extensions Program, which is designed to enable a more secure, interoperable, and manageable wireless ecosystem. Notebooks based on Intel® Centrino® processor technology and Intel PROSet/Wireless software are tested for interoperability with Cisco Aironet* infrastructure products, so you can take advantage of Cisco performance, management, and ease-of-use innovations.

Q: What is Intel Smart Wireless Solutions?
A: Intel Smart Wireless Solutions is a suite of usability features offered with Intel PROSet/Wireless software. These features include:
Wireless Network Configuration Wizard - significantly reduces the steps necessary to configure a secure Wi-Fi* network.
Security Assistant - displays only the applicable security parameters necessary to connect to a particular Wi-Fi network.
Wireless Troubleshooter - identifies connectivity issues and suggests remedies.

Q: What is the wireless SSID?
A: The wireless SSID, also known as the "Network Name," is the Service Set Identification for your radio network (this item is case sensitive: use capital and lower case letters as shown in the SSID) The Service Set Identifier (SSID) controls access to a given wireless network. This value MUST match the SSID of any and all access points and clients that you want to communicate with. If the value does not match, access to the system is not granted. The SSID can be up to 32 case sensitive characters.

Q: What can be done to secure a wireless LAN?
A: Using a WEP key is the basic security mechanism which is available with all 802.11a, 802.11b and 802.11g devices. Newer security mechanisms include Wi-Fi Protected Access (WPA) and 802.1 which are also available on some products.

Q: What is WEP?
A: WEP (Wired Equivalent Privacy) is an optional IEEE 802.11 feature used to provide data security that is equivalent to that of a typical wired LAN. WEP uses data encryption to provide a basic level of security for WLAN users. WEP allows the administrator to define an "encryption key" which is used to encrypt data before it is transmitted through the airwaves. When WEP is enabled, all stations (clients and Access Points) are required to have the same WEP key. Network access is denied to anyone who does not have the correct key.

Q: What is WPA?
A: WPA stands for Wi-Fi Protected Access. It is a recent specification which provides stronger security than WEP via enhanced encryption and user authentication.

Q: What is 802.1?
A: 802.1 is a security specification which mandates that every user be "authenticated" before they are allowed access to the wireless network. Authentication can be done in several ways, but is most commonly accomplished via a RADIUS server.

Q: What Is "Authentication" and "Association?"
A: Authentication is the process used to verify that a client device is allowed to use a wireless network. Authentication can be 'open', meaning that any device can access the network, or an authentication mechanism such as WEP, WPA or 802.1 may be required. Association means that the client device has located an access point and will use it for accessing the network.

Q: What is a Client Workstation?
A: A computer connected to a network.

Q: What is Ethernet?
A: The most widely used type of local area network (LAN).

Q: What is a MAC Address?
A: The Media Access Control (MAC) address of the Wireless Ethernet Adapter is a unique serial number assigned to the device by the manufacturer. Every wired or wireless network device has a unique MAC address.

Q: What is a Wireless Ethernet Adapter?
A: A PC Card, USB or PCI device used to connect a client workstation wirelessly to an access point, wireless gateway, or bridge.

◊ Intel® PROSet/Wireless software version 9 supports only Intel® Centrino® processor technology based notebooks with Intel® PRO/Wireless 2200BG Network Connection and Intel® PRO/Wireless 2915ABG Network Connection and may not be supported by your PC's operating system and/or by your PC manufacturer. Some features may require specific hardware configurations. Check with your PC manufacturer for details.