Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Why does the Intel® Driver Update Utility not recognize an Intel device on my system?
Intel provides generic versions of software and drivers. If your computer manufacturer altered the features, incorporated customizations, or made other changes the Intel® Driver Update Utility may not recognize the device.

Please contact your computer manufacturer for the latest updates and technical support information.

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FREQUENTLY ASKED QUESTIONS

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  • How do I use the Intel® Driver Update Utility?

    Overview
    The Intel ® Driver Update Utility is a web- based applet that analyzes the system drivers on your computer. The utility reports if any new drivers are available, and provides the download files for the driver updates.

    Note Java/Active X is used for installation of the utility. A banner and several pop-ups display during the installation process. For the utility to install, click the banner and answer yes to messages from Systems Requirements Lab, a technology from Husdawg, LLC.

    Installation
    Installation typically takes 3 minutes or less. If your installation is taking longer, then a firewall or your browser has blocked installation. Browsers supported: Windows Internet Explorer*, Mozilla Firefox*, and Google Chrome*. If you get firewall or installation messages from Windows during installation, see the FAQ “How do I troubleshoot installation”. You can also go to Intel Download Center enter your product and click Search for more download options.

    Follow these steps to download and use the Intel® Driver Update Utility:
    1. Click the check your system for updates button.


    2. Click the banner at the top of your screen to allow the installation of the add-on.

    Several pop-up messages display from Systems Requirements Lab, “Do you want to allow the following program to make changes to this computer?” Click Yes when you see these messages.
    Once installation is complete, the Intel® Driver Update Utility will start to analyze the computer.

    3. Click Expand All to see all available updates.


    4. Click Download Now for the drivers you want to install
    5. Save the files to a local folder on your computer.
    6. Select each driver, one-by-one, and run the install package. Some installers require you to reboot your computer.

  • How do I troubleshoot installation?

    The Intel® Driver Update Utility supports Internet Explorer*, Mozilla Firefox*, Google Chrome* and Apple Safari* browsers. Use the following tips if you are having trouble running the utility on one of the supported browsers.

    Microsoft Internet Explorer*
    1. Download the ActiveX*/Java* installer to install the ActiveX/Java component manually.
    2. Follow the on-screen instructions. When the installation is complete, the installation box will disappear.
        System Requirements Lab for Intel is installed in your computer program list. This program is required to run the Intel Driver Update Utility.
    3. Click Check your system for the latest updates to run the Intel® Driver Update Utility.

    Mozilla Firefox*, Google Chrome*, and Apple Safari*
    1. Make sure you have the latest version of Java* installed.
    2. Click Check your system for the latest updates to run the Intel® Driver Update Utility again.

  • How do I  manually identify and download drivers?

    If you want to update your computer manually with the generic driver and do not wish to use the Intel® Driver Update Utility, use the following steps:

          1. Identify your driver

                    a.   Determine your Intel audio driver version
                    b.   How do I identify my graphic controller or product?
                    c.   How do I identify my wired adapter driver?
                    d.   How do I identify my wireless adapter driver?

          2. Next, go to Intel® Download Center and download the driver.

    For help installing a driver, visit the product support site.

  • What operating systems are supported?

    The Intel Driver Update Utility supports the following operating systems:  

    • Windows 8*
    • Windows 7*
    • Windows Vista*
    • Windows XP*
    • Windows Server 2008*
    • Windows Server 2003*
    • Operating systems not supported: Apple*, Linux*, and operating system emulators

    If you are using a different operating system than what is supported by the Intel Driver Update Utility, please visit Download Center to look for available software.

  • What internet browsers are supported?

    Microsoft* Internet Explorer 4.xx and higher

         For Microsoft Windows* 8 and 8.1, Internet Explorer for the Start Screen is not supported. Use Internet Explorer for the desktop on Microsoft Windows* 8 to install and run the Intel® Driver Update Utility.

    Google Chrome*
    Mozilla Firefox* with java 1.3.1 or higher.

    Java* MUST be enabled on your browser to use Intel® Driver Update Utility. Installation should take 2-3 minutes or less. If installation takes longer, close browser and use a different browser.

    Note: Internet browsers are being updated often and the latest browser may not yet be supported by the Intel Driver Update Utility. If you find an issue with installation of the Intel Driver Update Utility on a production browser, you can report the Internet browser version and operating system using the "Did you find this information helpful" Yes/No survey. The survey is located in the left navigation bar of the Intel Driver Update Utility web page.

  • Specific product driver information

    Graphics Driver 
    The Utility supports Intel® integrated graphics controllers for desktop and laptop computers. If you have an Internet Device using the Intel® Graphics Media Accelerator 500, go to Download Center for drivers. For all other graphics controllers, contact your computer manufacturer or place of purchase for drivers or support.

    Audio Driver for Intel® Desktop Board
    The Utility only recognizes audio devices for Intel® Desktop Boards purchased through a retailer. Intel also sells desktop boards to computer manufacturers who may customize the audio drivers. The audio drivers for these products are supported by the computer manufacturer.

    Related topic:
    Intel Motherboard Identification

    Wireless Networking
    The Utility only supports active Intel® wireless products. Discontinued products will not be detected. Contact your computer manufacturer or place of purchase for drivers or support regarding non-Intel products.

    Wired Networking
    The Utility only supports Intel® Ethernet network add-in adapters and Intel® Desktop Boards with integrated Network Connections purchased through a retailer. Intel also sells these products to computer manufacturers who may customize the driver. The network drivers for these products are supported by the computer manufacturer.

     

  • Are you looking for driver updates for a computer with an Intel Inside® Logo?

    Even if your computer has an Intel Inside® Logo on it, the utility may not find any relevant driver updates. The Intel Inside sticker on your system identifies that your computer has an Intel CPU inside. However, other components may be manufactured and supported by other companies.

  • What is the Intel® Driver Update Utility?

    This service is a Java-based, web browser application that analyzes the computer software and hardware configurations to provide a report that identifies if there are any driver updates available.   If there are downloads available for the system, you can choose to save or run them. 

    Note: Active X/Java installs the System Requirements Lab* for Intel program (provided by Husdawg, LLC*) on your PC to run the Intel® Driver Update Utility.  

  • Where is the download button to install the Utility?

    There is no download button to install the utility.  The Intel® Driver Update Utility is a web-based service that provides the analysis on the web site through your Internet browser.

    • To begin installation, visit the Intel® Driver Update Utility in  your browser. 
    • Click Check your system for the latest updates to run the Intel® Driver Update Utility.
    • A small ActiveX or Java-based component is downloaded the first time you run the service.
    • The System Requirements Lab for Intel program is installed in the system program list of the control panel.  This application can be removed after running the Utility.
  • Can I delete the Java* applet after the utility is done?

    Yes. To delete the downloaded ActiveX/Java browser applet and all of its components:
    1. Click Start > Control Panel
    2. Click Programs > Uninstall a program  
    3. Select System  Requirements Lab* for Intel from the list and click Uninstall. Make sure you only select this entry.

  • What are the installation steps for the Intel® Driver Update Utility?

         If installation does not occur in less than three minutes:

    • You may have to grant browser permissions twice to download, install, and run the utility.
    • Browser permissions could have blocked installation, or you are not the administrator for the computer.
    • Exit the browser and view troubleshooting installation FAQ for manual installation.

    Note: Installing the Intel® Driver Update Utility installs the System Requirements Lab for Intel program on your computer. This program is required to run the Intel Driver Update Utility, and can be removed  via the Uninstall feature in the Control Panel.
     

  • How long should the Intel® Driver Update Utility take to install and analyze?

    Typical installation, loading, and analysis take less than three minutes using a broadband internet connection (DSL/Cable).  

    If installation and analysis takes longer, or is you see an error message or a perpetual install process, it can be for the following reasons:

    • You are not the administrator for the computer or you do not have administration rights to install new programs. Administrator rights usually apply to computers that have more than one user that logs into the computer.
    • The computer browser or operating system is not compatible. See list of compatible browsers. This may occur with new browser versions that have not yet been verified.
    • The Active-X/Java add-in permissions are blocked by browser, firewall, or user
  • How do I submit feedback for the Intel® Driver Update Utility?

    Use the "Did you find this information helpful" Yes/No survey on the left navigation bar to submit feedback for the Intel® Driver Update Utility. The survey box is located in the lower left hand corner of the Intel® Driver Update Utility web page.

    When submitting feedback, provide specifics, such as how it improved your online support experience.  If this utility was not helpful, include detail such as browser type and version, and the type of user (end user, channel, expert).  If there was an error with the installation please describe symptoms and the type of computer & operating system you are on. Specific feedback can be used to improve the utility and the experience. Your feedback is greatly appreciated.

    The Intel® Driver Update Utility provides a high-level view of the components in your system.  

    Note: Not all Intel and third- party components will be detected by this tool.  If you wish to discover more information on your system use the tools available at the Intel identify your product support site. Use the "Yes/No Survey" to submit feedback or technical issues for this utility. Do not submit feedback through e-mail, phone, or chat. 

  • Why does the Intel® Driver Update Utility respond with "not detected"?

    You can receive a product not detected  message(s) when:

    • You have an older part
    • Component is in End of Interactive support
    • Component is not supported
    • You have a non-Intel part
    • You have a custom OEM part
    • The part is not in our database.   
  • Why are Intel components underlined?

    Intel components are underlined to provide links to an associated support page for the product. When selecting a link, a pop-up web page displays. If you have a pop-up blocker enabled on your web browser you will not see the associated support page. Temporarily disable your pop-up blockers to view these pages.

  • What is System Requirements Lab*?

    The Intel® Driver Update Utility is powered by System Requirements Lab, a technology from Husdawg, LLC.
    System Requirement Lab is a web-based service that quickly and automatically identifies the components on your computer. The entire service is run on a web site with immediate summary and detailed analysis provided both graphically and textually.

  • Is any personally identifiable information collected?

    No. Personally identifiable information is not collected. The Intel® Driver Update Utility identifies hardware and system software configuration to provide the latest drivers available on the Intel web site.

 

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