Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Why does the Intel® Driver Update Utility not recognize an Intel device on my system?
Intel provides generic versions of software and drivers. If your computer manufacturer altered the features, incorporated customizations, or made other changes, the Intel® Driver Update Utility may not recognize the device.

Please contact your computer manufacturer for the latest updates and technical support information.

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FREQUENTLY ASKED QUESTIONS

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  • What is new in version 2.2?

    Intel® Driver Update Utility version 2.2 adds support for Microsoft Windows® 10.

  • What is new in version 2.1?

    Intel® Driver Update Utility version 2.1 has three major changes:

    • A redesigned home page that makes it easier to scan for updates
    • Added support for five more languages: Chinese (simplified), Chinese (traditional), Japanese, Korean and Russian
    • Intel® Product Improvement Program: When you install Intel Driver Update Utility, you now have the option to share system performance statistics through the Intel® Product Improvement Program. Intel will compare performance before and after driver upgrades to improve future versions of drivers, software, and hardware and to improve recommendations in future versions of the Intel Driver Update Utility.
  • How do I install Intel® Driver Update Utility?

    The Intel® Driver Update Utility supports Microsoft Windows Vista*, Windows 7*, Windows 8* and Windows 8.1*. Use the following tips to install the utility on one of the supported operating systems.

    Windows 7*

    1. Download Intel® Driver Update Utility.

    2. To install, save locally, open the location folder and double-click Intel® Driver Update Utility Installer.exe.

    3. Read the license agreement carefully and proceed to Install if you agree to the license terms and conditions.

    4. Once the program installs, proceed to Launch program.

    5. To run the Intel® Driver Update Utility at any given time, go to the Windows* Start Screen > All Programs > Intel Driver Update Utility > Intel® Driver Update Utility 2.0.

    For further instructions on how to use the Intel Driver Update Utility, please see the FAQ: How do I use the Intel® Driver Update Utility.

    Windows 8* and Windows 8.1*

    1. Download Intel® Driver Update Utility.

    2. To install, save locally, open the location folder and double-click Intel® Driver Update Utility Installer.exe.

    3. Read the license agreement carefully and proceed to Install if you agree to the license terms and conditions.

    4. Once the program installs, proceed to Launch program.

    5. To run the Intel® Driver Update Utility at any given time, go to the Windows* Start Screen > Applications > Intel® Driver Update Utility 2.0.

    For further instructions on how to use the Intel Driver Update Utility, please see the FAQ: How do I use the Intel® Driver Update Utility.

  • How do I use the Intel® Driver Update Utility?

    Overview
    The downloadable version of the Intel® Driver Update Utility is an application that analyzes the system drivers on your computer. The utility reports if any new drivers are available, and provides the download files for the driver updates.

    Installation
    Installation typically takes 3 minutes or less. If you receive a message from Windows* during installation, see the FAQ: How do I install Intel® Driver Update Utility?

    The utility supports the following 32-bit and 64-bit Microsoft Windows* operating systems:
    Windows Vista*
    Windows 7*
    Windows 8*
    Windows 8.1*

    Follow these steps to download and use the Intel® Driver Update Utility:

    1. Launch the Intel® Driver Update Utility and click Auto Detect and Recommend Drivers. Once the indicated option is selected, the Intel® Driver Update Utility starts to analyze the computer. Analysis can take up to 3 minutes.

    2. Click the   symbols to expand or collapse the driver categories. Each category includes a summary description for the available driver.

    3. Select the check box of the drivers you want to download, and click Download.
     

    4. Select the check box for the drivers you are installing, and click Install.

    5. Some installers require you to reboot your computer.

  • How do I manually identify and download drivers?

    Use the manual search, if you do not want the utility to auto detect your computing device, or if you are downloading drivers for another computer. Not all products are available using the manual selector. Additional product downloads are available via Intel® Download Center.

    1. Click Search manually for Drivers.

    2. Select the Product Line, Product Name and Operating System.

    3. Click Download.

    Drivers are saved to a local folder on your computer. The default for Intel Components is set to save files for in the Downloads folder.

    Note After downloading, you must run each driver installer separately, to install the driver package. If the drivers you selected are for another computer, you need to transfer those drivers to the target computer.
  • What operating systems are supported?

    The Intel® Driver Update Utility supports the following 32-bit and 64-bit Microsoft Windows* operating systems:

    Windows Vista*
    Windows 7*
    Windows 8*
    Windows 8.1*
    Windows® 10

    If you are using a non-supported operating system, visit Intel® Download Center to look for available software.

    Note Microsoft Windows* XP is not supported by the Intel® Driver Update Utility.
  • Where do I find specific product driver information?

    Graphics Driver 
    The Utility supports Intel® integrated graphics controllers for desktop and laptop computers. If you have an Internet Device using the Intel® Graphics Media Accelerator 500, go to Intel® Download Center for drivers. For all other graphics controllers, contact your computer manufacturer or place of purchase for drivers or support.

    Audio Driver for Intel® Desktop Board
    The Utility only recognizes audio devices for Intel® Desktop Boards purchased through a retailer. Intel also sells desktop boards to computer manufacturers who may customize the audio drivers. The audio drivers for these products are supported by the computer manufacturer.

     

    Related topics
    Intel Motherboard Identification

    Wireless Networking
    The Utility only supports active Intel® wireless products. Discontinued products will not be detected. Contact your computer manufacturer or place of purchase for drivers or support regarding non-Intel products.

    Wired Networking
    The Utility only supports Intel® Ethernet network add-in adapters and Intel® Desktop Boards with integrated Network Connections purchased through a retailer. Intel also sells these products to computer manufacturers who may customize the driver. The network drivers for these products are supported by the computer manufacturer.

     

  • Are you looking for driver updates for a computer with an Intel Inside® Logo?

    Even if your computer has an Intel Inside® Logo on it, the utility may not find any relevant driver updates. The Intel Inside sticker on your system identifies that your computer has an Intel CPU inside. However, other components may be manufactured and supported by other companies.

  • How long should the Intel® Driver Update Utility take to install and analyze?

    Typical installation, loading and analysis takes approximately three to six minutes using a broadband Internet connection (DSL/Cable).

  • What is the Intel® Driver Update Utility?

    The Intel® Driver Update Utility is an application that analyzes the computer hardware and software configurations to provide a report that identifies if there are any driver updates available. If there are driver updates available for the system, you can choose to download them and/or install them.

  • Is any personally identifiable information collected?

    No. Personally identifiable information is not collected. The Intel® Driver Update Utility identifies hardware and system software configuration to provide the latest drivers available on the Intel website.

  • Why does the Intel® Driver Update Utility list no results after scanning?

    You can receive no results when:

    • You have an older part.
    • Component is in End of Interactive Support.
    • Component is not supported.
    • You have a non-Intel part.
    • You have a custom OEM part.
    • The part is not in our database.
  • How do I submit feedback for the Intel® Driver Update Utility?

    Use the "Did you find this information helpful" Yes/No survey on the left navigation bar to submit feedback for the Intel® Driver Update Utility. The survey box is located in the lower left hand corner of the Intel® Driver Update Utility Web page.

    When submitting feedback, provide specifics, such as how it improved your online support experience.  If this utility was not helpful, include detail such as operating system and bit type, and the component and software version downloaded. If there was an error with the installation please describe symptoms. Specific feedback can be used to improve the utility and the experience. Your feedback is greatly appreciated.

    The Intel® Driver Update Utility provides a high-level view of the components in your system.  

    Note Not all Intel and third- party components will be detected by this tool.  If you wish to discover more information on your system use the tools available at the Intel identify your product support site. Use the "Yes/No Survey" to submit feedback or technical issues for this utility. Do not submit feedback through e-mail, phone, or chat.
  • Is the utility available in other languages?

    The Intel® Driver Update Utility is available in the following languages:

    • Chinese (Simplified)
    • Chinese (Traditional)
    • English
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Portuguese (Brazil)
    • Russian
    • Spanish

    To change the language, go to the Settings menu and select the language from the dropdown box. Click Save Changes if you want the application to keep changes, or Discard Changes.

  • How do you uninstall the Intel® Driver Update Utility?

    To uninstall the Intel® Driver Update Utility from your system, follow these steps:

    1. Click Start > Control Panel > Programs > Programs and Features.

    2. From the list that displays, click Intel® Driver Update Utility, and click Uninstall. A new window will open offering to uninstall the program.

  • In what folder does the Intel® Driver Update Utility place the downloaded drivers?

    The Intel® Driver Update Utility places downloaded drivers in this directory: C:\Users\username\Downloads.

    You can manually change the directory. Click Settings > Default Download Directory, and change the location. Click Save Changes, otherwise the new location set is discarded.

  • Why does Google Chrome* display the message, “This XML file does not appear to have any style information associated with it. The document tree is shown below.” when I click on the link in the Message Center?

    A Web browser plug-in is required for Google Chrome* to utilize the Message Center in Intel® Driver Update Utility. An example of a plug-in that can be used with Google Chrome is the RSS Subscription Extension (by Google).

  • How do I participate in the Intel® Product Improvement Program?

    When you install the Intel® Driver Update Utility, check the box on the first installation screen next to "Yes. I would like to participate."

  • If I participate in the Intel® Product Improvement Program what data is collected and how is it used?

    The information collected may include your device manufacturer, CPU model, memory and display configuration, OS version, software version, region and language settings, regional location and time zone, device and software usage (e.g. number of times used, duration of use, CPU usage, Wi-Fi usage, battery usage, hard disk usage, USB device usage, etc.), feature usage, along with a randomly generated unique identifier (GUID) that is stored on your device. This information is used to help Intel understand how well our products perform over time, to determine how useful they are, to detect issues and to identify future product improvements. The information collected does not include the actual content you create or view and will not be used to identify or contact you.

    The Intel Product Improvement Program utilizes reasonable organizational, technical and administrative measures to protect the information collected against unauthorized or unlawful access, alteration, disclosure or destruction. You can access more information about Intel’s privacy practices.

  • Why should I participate in the Intel® Product Improvement Program?

    Information about your computer’s performance will be used to make improvements that may benefit you in the future. For example, if the data shows that a driver is not performing as expected, Intel will utilize that information for future driver updates

  • What if I do not choose to participate in Intel® Product Improvement Program?

    The Intel® Driver Update Utility can still be used to automatically detect and install new drivers for your computer. System performance information will not be collected or sent to Intel and no performance information from your computer will be used to improve future products.

  • If I participate in Intel® Product Improvement Program is there any personal information in the data collected?

    Only data related to system performance and applications is collected. The Intel® Driver Update Utility will create a unique identifier for your system that will be used to compare the reports of data collected before a driver upgrade with the data collected after a driver upgrade. The unique identifier is not connected to information about you such as your name and e-mail address.

  • How long will data be collected if I participate in Intel® Product Improvement Program?

    Data will be collected for one week after you run Intel® Driver Update Utility the first time so that we can determine how your system is performing.

    We will continue to periodically monitor your system until you opt-out. Periodic monitoring allows Intel to detect when your system or drivers are performing poorly.

  • Where and how long will this data be kept if I participate in Intel® Product Improvement Program?

    The data will be kept by Intel for a maximum of three years. Each time you upgrade drivers and software with Intel Driver Update Utility, the data collected will be compared with the data collected in earlier reports using the unique identifier on your computer.

  • If I choose to participate in the Intel® Product Improvement Program now, can I choose to leave the program later?

    Yes. You can stop participation anytime and no more data will be collected and shared with Intel.

  • How do I stop participation in the Intel® Product Improvement Program?

    To stop participation follow these steps:

    1. Open the Intel® Driver Update Utility.

    2. Select Settings.

    3. Click the Product Improvement Program Participation tab.

    4. Uncheck the box next to "Yes. I would like to participate."

    Unchecking the box wi1l stop participation in the Intel Product Improvement Program.

  • If I choose not to participate in the Intel® Product Improvement Program now, can I join the program later?

    Yes. You can join using the Intel Driver Update Utility Settings tab. To join the program, follow these steps:

    1. Open the Intel® Driver Update Utility.

    2. Select Settings.

    3. Click the Product Improvement Program Participation tab.

    4. Check the box next to "Yes. I would like to participate."

    Checking the box will start participation in the Intel Product Improvement Program.

 

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