World Class Support
Global customer support
Intel offers world-class customer support programs to its customers and partners. We realize that timely service and support is critical for successful implementation of enterprise-wide SOA solutions.
Intel's customer support programs offers:- Comprehensive support offerings to fit needs of a diverse customer base
- Globally consistent support process
- Rapid response to critical issues with a focus on resolving through providing timely fixes
- Access to support portal and knowledge base
Choose your level of support
The Intel® SOA Expressway for Healthcare (Intel® SOAE-H) global support programs
Standard support:- Access to support portal and knowledge base
- Access to product documentation
- Access to product maintenance releases and major feature releases
- E-mail and Web-based support
- First response within 24 hours
- 24/7 access to global technical assistance center
- Access to support portal and knowledge base
- Access to product documentation
- Access to product maintenance releases and major feature releases
- Telephone, e-mail, and Web-based support
- First response within 12 hours
- Emergency bug fixes for critical issues
- 24/7 access to global technical assistance center
- Access to support portal and knowledge base
- Access to product documentation
- Access to product maintenance releases and major feature releases
- Telephone, e-mail, and Web-based support
- First response within 6 hours
Intel education program
Intel offers instructor-led classroom-based technical product training for the Intel SOAE-H. Hands-on training sessions include step-by-step instructions to reinforce technical concepts.
Training program includes hands-on instruction for:- Installation and setup
- Healthcare integration scenarios-BPEL-based workflow design
- Visual data mapping and conversion to translate and validate healthcare formats such as HL7
- Cluster-based configuration management
- Cluster monitoring and logging
- Applying patches and new releases
For more information regarding the Intel education program, please contact intelsoainfo@intel.com.
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