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Frequently Asked Questions (FAQ)
Can't find documentation
 
Q1: I'm having trouble locating a technical document.
Q2: How can I get technical documentation for products that Intel no longer manufactures?
 
Contacting Intel
 
Q3: What's the best way to contact Intel?
Q4: How do I report a Hardware Design web site problem?
 
Navigating the Hardware Design Resource Center
 
Q5: What's the best way to find product information on your site?
 
Downloading
 
Q6: What causes downloading problems?
Q7: When I try to download a file, the transfer stops before the file is complete.
Q8: When I try to download a PDF file, the transfer stops before the file is complete.
 
 
Can't find documentationback to top 
 
 
Q1: I'm having trouble locating a technical document.
To locate technical documentation for developer products:
1. Select the tab called Products & Technologies from the Hardware Design Resource Center home page.
2. Select your area of interest from the product list and drill down. For example:  Processors › Desktop Processors › Intel® Core™2 Duo Processor
3. On the product page, click the tab marked "Technical Documents".
Not all product documentation is public. If you do not see what you are looking for, contact your local Intel representative. Some documents are not available electronically or in print because the product has been discontinued or is at its End-of-Life (EOL). When we retire a product, we usually stop distributing its documentation. See How can I get technical documentation for products that Intel no longer manufactures?
Q2: How can I get technical documentation for products that Intel no longer manufactures?
When we retire a product, we usually stop distributing its documentation. The Product Change Notification System (PCNS) is a compilation of Intel product change summaries with real-time access. We encourage you to login/register to receive notification of changes to Intel products. You may also find documentation for recently discontinued, end - user products at the Support Site. Select the product area and look under archived products.
If the End-of Life (EOL) documentation you want is not on our site, an Intel authorized distributor may be able to supply it. Contact one of the distributors listed below for more information. Note that the following links will take you from the Intel Web site and that Intel does not control the content on these Web sites.
Rochester Electronics, Inc.
InBus Engineering, Inc.
For information about Intel history and our early products see the Intel Museum website.
 
Contacting Intelback to top 
 
 
Q3: What's the best way to contact Intel?
Check out the Company FAQs or visit the Contact Us page.
Q4: How do I report a Hardware Design web site problem?
Use this form to report any broken links, typos, downloading problems or other issues with the Intel® Hardware Design Resource Center.
If you need to report a web site problem on intel.com, please use the Report a Web Site Problem form.
 
Navigating the Hardware Design Resource Centerback to top 
 
 
Q5: What's the best way to find product information on your site?
It depends on what you are looking for. Here are some tips for common topics:
To locate Product and Technology information:
1. From the Hardware Design Resource Center home page, select the tab called Products & Technologies.
2. Select a product from the list of categories. This will take you to the product category home page where you may click on the specific product link on the page.
3. On the product pages, the types of related information available are displayed as index tabs. These include Overview, Technical Documents, Tools & Software, etc. Select the tab and resulting links to get to the desired information.
For Intel® Software Development Products, see the Software Products page or the Intel® Software Network.
For Design Guides, Reference Guides, and other technical resources for developing your design solutions, see the Technical Documents tab for a specific product.
For Hardware product-related Tools and Downloads, see the Tools & Resources tab on the Hardware Design Resource Center home page.
For programs that offer advance information, software tools, technical and marketing resources for developers, see the Developer Community page.
For information on the latest Intel® technologies, initiatives, and standards, see Technology & Research.
For events and training information, see Intel Events and Training.
If you cannot find the product-related information you are looking for above, try this list of products.
 
Downloadingback to top 
 
 
Q6: What causes downloading problems?
Many factors can contribute to a downloading problem. The two most common are the amount of traffic on the Internet and the size of the file being downloaded.
The amount of traffic on the Internet is not within Intel's control.
Some of Intel's PDF, ZIP and EXE files are large due to the nature of their content. When possible, we reduce the size of these files to facilitate downloading.
Please try clearing your browser cache (deleting temporary internet files) and try the download again. If the download still fails, one or more of the following may apply:
  • Ensure that you have enough storage space on your LAN or Internet account, because some files are very large.
  • Try replacing the "ftp://" in the download URL with "http://". The problem may be related to how closely your network firewall/proxy adheres to the FTP Protocol standard.
  • If you are using a pop-up blocker (such as the Google* Toolbar), temporarily disable this program and try your download again.
  • If you are using a program to "accelerate" or resume the download, temporarily disable this program and try your download again.
  • If you are using a personal firewall program, temporarily disable this program and try your download again.
  • If you use a screensaver, temporarily disable your screensaver.
  • If you are on a LAN, contact your system administrator for assistance downloading.
    •  
    If the download continues to fail, use this form to report the issue and we will respond.
    Q7: When I try to download a file, the transfer stops before the file is complete.
    This is an incomplete download.
    If the URL begins with HTTP Download from one of Intel's FTP sites. FTP handles large file transfers better than HTTP.
    If the URL begins with FTP
  • Try downloading later when there might be less traffic on the Internet or on Intel's server.
  • Check if there is a mirror site that is closer to you geographically and download from it.
  • Ensure that you have enough space available on your hard disk (or wherever you plan to save the file)
    •  
    If you've been working for a long time in your current on-line session Clear your browser cache and try the download again. Sometimes your cache can be too full to store the incoming file.
    If you've unsuccessfully downloaded the same file more than once Clear your browser cache and try the download again. If the incomplete download happened on the first try, your browser may be loading the incomplete file from the cache rather than performing a new download.
    If you use a screensaver Disconnect your screensaver. If the screensaver turns on during a download, it can interrupt the data transfer.
     
    If the download continues to fail, post a message using the Contact Hardware Design form and we will respond.
    Q8: When I try to download a PDF file, the transfer stops before the file is complete.
    Adobe* publishes the top issues on the Adobe* Reader* support website. In general, be sure you are running the latest released version of your browser's software and the latest released version of Adobe Acrobat Reader. If problems persist, contact your browser manufacturer for PDF reader compatibility information.
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