| Design Assistance Services |
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Dedicated training |
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Technical design conference calls and documents reviews |
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Software architecture and schematics validation |
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On site integration and validation assistance |
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Proactive support reviews and design assistance planning |
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Assigned Customer Program Manager with in-depth knowledge of customer requirements |
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Uniquely tailored to address customer identified needs within the project -resources and tasks are scheduled in line with customer project plan |
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Customised, hands-on technical training quickly brings development team up to speed on communication products |
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Access to an extensive product knowledge base through deep architecture expertise |
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Regular on-site review meetings ensure highest customer satisfaction |
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| Technical Support Services |
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Extended Hour Issue Response |
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Committed Issue Response |
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Committed Operational Restoration |
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Committed Issue Resolution |
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Assigned Support Engineer |
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Highest priority issue handling |
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Personalized interfaces through assigned support teams |
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Committed resources and schedules |
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Troubleshooting Assistance |
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Collaborative Action Plans |
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Documented escalation processes |
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| Software Updates and Software Upgrades |
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Software modifications, improvements and patches for supported software |
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Enables customers to take advantages of feature enhancements, incremental functionality and bug fixes at your convenience |
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| Enhanced Hardware Repair Services |
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Hardware Failure Analysis |
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Committed Repair Time |
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ECO Upgrades on Returned Materials |
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Committed Repeat Returns Rate and No Fault Found Limits |
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Extended lifecycle |
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Preservation of capital |
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Guaranteed access to repair |
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