Intel Quality System Handbook, Dec. 2013
Intel’s mission is to "delight our customers, employees, and shareholders by relentlessly delivering the platform and technology advancements that become essential to the way we work and live." Our commitment to quality is an essential ingredient of our corporate culture and values, is a fundamental part of our corporate systems and processes, and is articulated in our Corporate Business Principle:
Intent – Intel’s products symbolize world-class leadership in technology and performance, outstanding quality, and lasting reliability. All employees share the responsibility to sustain and improve product quality for our customers.
Policy Statement – We strive to maintain the highest standards and ship product that meets our stated goals. If and when a problem arises, we will quickly communicate with our customer on the issue and take action to resolve the problem.
World-class quality leadership is a top priority as semiconductor geometries relentlessly continue to shrink in accordance with Moore’s Law. As we design chips with billions of transistors, the real key is world-class manufacturing control and robust design practices working together to produce reliable and technologically superior products. Intel achieves world-class quality through operational excellence, continual improvement, and satisfying customer needs in everything we do. We are committed to delivering the quality and reliability that is worthy of our customers’ trust and enables our products to connect people with information and touch lives around the world.
Read the full Intel Quality System Handbook.