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Employee Productivity: Intel IT Best Practices

PC Health Check utility resolves PC problems without assistance from the service desk.

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As part of our online support strategy, Intel IT developed a self-service PC Health Check utility to deliver better customer support, improve response time, and increase employee satisfaction – while reducing operating costs. PC Health Check empowers employees to quickly run a series of diagnostic tests and resolve problems without assistance from the service desk, saving time that was previously required from a service technician.