Is the extended warranty offered in all geographical locations?
The Extended Warranty (EW) is available anywhere the Intel standard warranty is available through qualified distributors. Each country’s standard terms and conditions apply.
What products are covered?
Intel offers EW for certain boards, systems, compute modules, RAID, and storage. See the Configuration guide above for the complete list.
Which internal parts are covered?
All components listed in the selected entry in the Spares, Parts List, and Configuration Guide PDF for the given product.
What is not covered?
Third party add-in cards, memory, hard drives, processors, keyboards, video, mice, graphics cards, RAID backup batteries, optical drives, plastics, sheet metal parts, non-electrical parts, and OEM-specific parts.
How does an end user have hardware replaced via the EW program?
The end user calls their reseller, who diagnoses the issue. If the reseller determines that resolution requires a replacement part from Intel, the reseller contacts Intel Customer Support (ICS). ICS works with the reseller to diagnose and verify extended warranty eligibility. If covered, Intel sends a replacement part.
What are the current prices?
Contact your reseller for pricing.
When can I purchase an EW?
It must be purchased within 30 days of the hardware purchase.
How is coverage verified?
Coverage is verified against Intel’s registration database using the serial number from the:
- Chassis, for a System EW
- Motherboard, for a Board EW
- Node tray, for a Compute Module EW
- RAID product, for a RAID EW
Will the replacement product supplied by Intel be identical to the original product purchased?
Customers get an equivalent replacement; the same six-digit part number, although the dash level may differ.
Can the EW be transferred to a new Intel server?
The warranty is non-transferable.
If a product is returned and credit is issued, will the corresponding EW also be credited or refunded?
If the product and EW are eligible for credit, a credit is given to the distributor at the same time for both the product and the EW. Reseller and customer credits are managed by the distributor and reseller respectively.
If the product is returned for replacement under the standard warranty does this affect the EW?
The serial number of the replacement product is transferred. The replacement product inherits the standard and EW eligibility dates.
Contact the Intel Service Coordinator for more information