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Upgrade Intel® RAID Expander Firmware to Eliminate “Unexpected Sense” Message for Intel® Server System R2000GL/R2000GZ Families


Last Reviewed: 02-Mar-2016
Article ID: 000007765

The “unexpected sense” message displays in the RAID controller log when the Intel® RAID Expander is running at firmware version earlier than ph13_2012.08.03.

Affected products
Intel® Server Products with these Intel RAID Expanders installed:

  • Intel® RAID Expander card RES2SV240
  • Intel® RAID Expander card RES2CV240
  • Intel® RAID Expander card RES2CV360

Solution
Upgrade the Intel RAID Expander firmware to ph13_2012.08.03 or later version.