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Troubleshooting RAID Issues for Intel® Server Boards and Systems


Last Reviewed: 10-Mar-2017
Article ID: 000006801

The following content is provided to help troubleshoot RAID-related issues.

Click on the topics to expand the content:

Understanding Intel® RAID essentials

Intel® Embedded Server RAID Technology II and Intel® Rapid Storage Technology (Intel® RST) Matrix RAID are embedded chipset versions of RAID on Intel® Server Boards. Some server boards provide both RAID types. See Comparison of Intel® Embedded Server RAID Technology II and Intel® RST (Matrix) RAID for differences and configuration information.

The Intel® RAID Software user guide describes the software and utilities, available RAID modes, and instructions for configuring and maintaining RAID arrays. This guide is for Intel® Server Boards and Intel® RAID Controllers that use the following technologies:

  • Intel® Embedded Server RAID Technology II (software and drivers that start with esrt2).
  • Intel IT/IR RAID.
  • Intel® Integrated Server RAID technology.
  • Intel® RAID Controllers using the Intel® RAID Software stack 3 (software and drivers that start with ir3).

Use the Intel RAID Quick Reference Guide for Intel® Server Boards with the Intel® C600 Chipset. The guide has information on configuring Intel® Rapid Storage Technology enterprise (Intel® RSTe), Intel® Embedded Server RAID Technology II, Intel® Integrated Module, and Intel® RAID C600 optional upgrade keys.

Intel® RSTe for Windows* Software User Guide describes the software and utilities, available RAID modes, and instructions for configuring and maintaining Intel® RSTe RAID arrays.

Intel® RAID tutorial shows some of the features of Intel® RAID Controllers. The demo includes RAID Levels 0, 1, 5, Intel® RAID Roaming, RAIDIOS Demonstration, and RAID Calculator.

 
Using compatible hardware configurations

See the RAID adapter tested hardware and operating system list for RAID compatibility with operating systems, chassis, backplanes, and third-party server boards. The list can be found on the support page for the Intel RAID Controller and RAID module from the Browse for Product Support page.

These are reference documents for compatible configuration between hardware components in your server systems:
Intel® Server Boards and Intel® RAID adapter compatibility
Intel RAID Controller and Battery Backup Unit compatibility list and product codes
Intel RAID Controller and module backplane compatibility list

 
Useful RAID adapter integration and configuration video demos

How to configure Intel® Embedded Server RAID Technology II using the BIOS console
How to configure hardware RAID using the BIOS console

Intel® RAID products and technologies workshop overview: This demo provides an understanding of the correct methods of measuring RAID performance, and the performance impact of RAID cache settings.

 
Make proper cabling connection between Intel® RAID Controllers and chassis backplanes for your server systems

Information and assistance for proper connection of IPMB, SES, and SGPIO enclosure management cabling between Intel RAID Controllers and chassis backplanes for your server systems.
Intel® C200 and Intel® C600 Series Chipset-based systems backplane and Intel RAID Controller cabling guide
S5500-based pedestal systems backplane and Intel RAID Controller cabling guide
S5000-based pedestal systems backplane and Intel RAID Controller cabling guide
Rack-optimized systems backplane and Intel RAID Controller cabling guide

 
Available RAID option on your server board

These documents detail RAID options available for your server board:
RAID options available on S5520- and S5500-based Server Systems
RAID options available on S5000- and S3200-based Server Systems

 
Choose proper operating system driver for the RAID option on your server board

Intel® Server Boards have various RAID options. Run wizards to choose the proper RAID option and find the correct operating system driver for your server board. The operating system cannot recognize the RAID volume if you do not use the right driver.
RAID option wizard for S3000 and S5000 series server boards
RAID option wizard for S5500 and S5520 series server boards

 
Troubleshooting reference documents

Intel® RAID basic troubleshooting guide provides information on basic troubleshooting for Intel SAS/SATA RAID Controller-related issues.

Intel® RAID Software user guide provides step-by-step instructions on how to configure and maintain RAID arrays.

Intel® RAID Controllers best practices white paper describes the best practices to use when deploying Intel® server RAID solutions. The focus of this document is to review the implementation, configuration, tuning controller performance, and troubleshooting of RAID solutions for Intel® Server Products.

Intel® RAID Controllers alert code decoding reviews unexpected sense codes delivered by SAS/SATA RAID devices attached to an Intel® RAID Controller using the SAS software stack.

 
RAID Frequently Asked Questions

Why does my onboard RAID not detect connected SAS disk drives?
Maximum logical drive capacity supported on Intel SAS RAID controllers
What is the default username and password for Intel® RAID Web console 2?
Choosing between SAS and SATA hard disk for your Server RAID System
Using GPT (GUID Partition Table) with Intel® RAID Controllers
MTBF (mean time between failure) for Intel® RAID Controllers

 
Intel® Rapid Storage Technology (Intel® RST) RAID

User guides for Intel® Rapid Storage Technology and the related legacy software including Intel® Matrix Storage Manager 8.x and Intel® Application Accelerator.

Comparison of Intel® Embedded Server RAID Technology II and Intel® RST (Matrix) RAID
Downloading Intel® RST RAID drivers from Intel
Install an operating system onto a RAID volume (F6 install method) for Intel® Rapid Storage Technology
Set up a system with Intel® Matrix RAID Technology
Troubleshooting RAID migration issues (Intel® RST RAID)
Setting up RAID when the operating system is already installed
Create a RAID 10 volume using the option ROM (Intel® RST RAID)
Troubleshooting RAID volume issues for Intel® Rapid Storage Technology

 

This article applies to:

Intel® Server Board S2600V3KPF
Intel® Server Board S2600V3KP Family
Intel® Server Board S2600V3TP
Intel® Server Board S2600V3TPF
Intel® Server Board S2600V3TP Family