The browser version you are using is not recommended for this site.
Please consider upgrading to the latest version of your browser by clicking one of the following links.

Support

Not Compatible Reported When Upgrading from Windows 7* to Windows 8* for Server Products


Last Reviewed: 30-Nov-2016
Article ID: 000005851

Issue:
Microsoft Windows 8 Upgrade Assistant* reports Intel® USB 3.0 eXtensible Host Controller Driver version 1.0.5.235 or earlier, is not compatible.

Screenshot of Windows Upgrade Assistant highlighting the Intel(R) USB 3.0 eXtensible Host Controller Driver

Solution:
Uninstall Intel® USB 3.0 eXtensible Host Controller Driver before installing Windows 8* upgrade.

Steps to uninstall Intel® USB 3.0 eXtensible Host Controller Driver:

  1. Click Start button.
    Screenshot indicating the location of the Windows Start Menu button

  2. Select the Control Panel in the menu item.
    Screenshot of the Windows 8 start menu indicating the location of the Control Panel button

  3. Control Panel window opens.
    Screenshot of the Windows 8 Control Panel

  4. Click on Programs.
    Screenshot of the Windows 8 Control Panel indicating the location of the Programs button

  5. Select the Intel® USB 3.0 eXtensible Host Controller Driver on the list of programs.

    Click on Uninstall.
    Screenshot of the windows 8 Programs window indicating the location of the uninstall button for the Intel(R) USB 3.0 eXtensible Host Controller Driver

Note
  • Windows 7* system with Intel USB 3.0 eXtensible Host Controller Driver 1.0.6.245 does not have this issue.
  • Windows 8 has native in-box USB 3.0 driver. Intel is not releasing a specific Intel USB 3.0 eXtensible Host Controller driver for Windows 8.