Before contacting Intel for warranty support, follow the steps below to prepare for the warranty request process.
- Verify if the processor or another system component is failing
- Determine your source for warranty support
- Gather the required product information
- Follow these troubleshooting steps to help determine if the processor or another system component is failing.
- If troubleshooting identifies a defective processor, make sure your processor is still under warranty.
- Intel® retail processors: Sold in clearly marked, individual boxes. Typically carry a three-year warranty directly from Intel.
- Intel® wholesale (tray or OEM) processors: Not sold in retail boxes. Resellers and system manufacturers, such as HP*, Dell*, and Gateway*, typically pre-install these processors into systems.
Intel does not provide direct warranty support for wholesale processors.
If your processor was sold through a wholesale channel, you must contact your system manufacturer or reseller for warranty support.
If you have an Intel® Xeon Phi™ Product, warranty for this is limited to 1 year.
If you are not sure whether to contact Intel or your reseller, Intel can help you verify the proper source for warranty support based on your processor and fan/heatsink markings (see below).
See Warranty Information for answers to common questions about Intel warranty policies.
- Model of the motherboard the defective processor was installed in.
- Model number of any alternative parts used to confirm the defective processor (such as a second motherboard or another processor).
- Markings from the top of the defective processor and the processor fan/heatsink. See below for processor and fan marking information.
Note Intel may require proof-of-purchase before processing a warranty request.
For more information, contact Intel Customer Support.
Write down the information from lines 1 - 6 (see figure 1 or 2 below). The location of certain markings (such as processor number) varies based on the processor type.
|Note||You must take these markings from the physical processor, not the markings on the box label.|
Figure 1: Processor markings for most processors
Figure 2: Processor markings for older processors
Write down the part number and manufacturer found on the top of the fan. The part number is generally the first number found and starts with a 'D' or 'C'. The manufacturer name is near the bottom of the label (such as Nidec, Fujikura, Sanyo-Denki, and Delta).
|How to identify my desktop processor and fan markings for warranty requests|
|Desktop processor warranty frequently asked questions |
Intel® Xeon Phi™ One Year Warranty Statement