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Frequently Asked Questions about Warranty Information for Intel® Processors


Last Reviewed: 14-Jun-2016
Article ID: 000005494

The following are frequently asked questions about warranty information for Intel® Processors.

Click on the questions to expand the content:

Is there a video that explains the Intel warranty process?
Yes. The Warranty Guide for Intel® Processors video addresses the most frequently asked questions.
 
Who provides the warranty and what is the length of the coverage?
Original Equipment Manufacturer (OEM) processor family
The manufacturer or supplier of your computer system generally provides a warranty. Check the warranty documentation that came with your system, or contact your computer manufacturer or place of purchase for warranty coverage information.
Intel® Boxed Processor family
Intel provides a three-year limited warranty on Intel® Boxed Processors, if purchased separately or as part of a computer system.
Is product registration required before processing a warranty request?
OEM processor family
If you purchased your system from an OEM, contact them directly for registration and warranty requirements.
Intel® Boxed Processor family
You are not required to register the product with Intel before processing a warranty request.
Who do I contact to see if the warranty covers my problem?
OEM processor family
Contact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.
Intel® Boxed Processor family
Contact the system manufacturer, original place of purchase, or Intel Customer Support.
What information is required to process a warranty service request?
OEM processor family
Contact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.
Intel® Boxed Processor family
For boxed processors, Intel requires the processor markings on the top of the processor. You might also be asked for proof of purchase. Before contacting Intel, review How to identify my desktop processor and fan markings for warranty requests.
Can I use the web to see if my processor is under warranty?
OEM processor family
Check with the system manufacturer if the option is available.
Intel® Boxed Processor family
Yes. You can check using your processor markings and the online tool at the Intel® Warranty Center.
Does Intel provide a warranty extension period for the processor?
OEM processor family
No, Intel does not provide warranty extensions for the original warranty outlined in your system's documentation.
Intel® Boxed Processor family
No, Intel does not provide warranty extensions for the original warranty outlined in your system's documentation.
Related topics
How to Identify Intel® Desktop Processors and Fan Markings for Warranty Requests
Options to identify your Intel® Boxed Processor for China
Intel® Xeon Phi™ Warranty Statement—One-Year Warranty

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