On August 1, 2003 Intel announced the discontinuation of certain specified Intel® Wireless Products would be January 20, 2004. The available support options include:
- Technical support content available online
- Warranty service through the Warranty Center, if applicable
- Support and services for members of the Intel® Technology Provider program
- Help from other users in the Intel Support Community
|Note||Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.|
Intel will not provide any future software updates to support new operating systems or improve compatibility with third party devices and software products.
These documents are provided for historical reference purposes only and are subject to the terms set forth in the "Legal Information" link below. For information on currently available Intel® products, see Intel home.
The following products are affected:
|Intel® Access Points and Adapters||Warranty Coverage|
|WPC2011 - Intel® PRO/Wireless 2011 LAN PC Card Adapter||Limited Lifetime|
|WPCR2011 - Intel® PRO/Wireless 2011 LAN PCI Carrier||Limited Lifetime|
|WPC2011B - Intel® PRO/Wireless 2011B LAN PC Card Adapter||Limited Lifetime|
|WPCI2011B - Intel® PRO/Wireless 2011B LAN PCI Adapter||Limited Lifetime|
|WCB5000 - Intel® PRO/Wireless 5000 LAN CardBus Adapter||Limited Lifetime|
|WPCI5000 - Intel® PRO/Wireless 5000 LAN PCI Adapter||Limited Lifetime|
|Bluetooth® Adapters||Warranty Coverage|
|CBT - Xircom® CreditCard Bluetooth® Adapter||Limited Lifetime|
|R2BT - Xircom® RealPort2™ Bluetooth® Adapter||Limited Lifetime|
I need to replace one of the above products. What is the process?
After January 21st, 2004, if your invoice shows a purchase date that falls within the above listing, click the warranty link located on the appropriate product web site and follow the submittal instructions.
I need help troubleshooting my product. How can I obtain help?
The online support self-help will be available at least through the product warranty period.