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Support

Intel® Wireless Event Viewer


Last Reviewed: 13-Sep-2016
Article ID: 000007038

The Intel® Wireless Event Viewer program displays a list of error log records. You can save all available log records to a binary format file for sending to customer support.

How do I access the Intel® Wireless Event Viewer?
Menu Descriptions
Screen Description
Resolving errors

How do I access the Intel® Wireless Event Viewer?

To open the Intel® Wireless Event Viewer, follow these steps:

  1. Click Start > All Programs > Intel® PROSet Wireless > WiFi Connection Utility.
  2. Select Intel® Wireless Troubleshooter on the Intel® PROSet/Wireless Tools menu.
  3. Click Wireless Event Viewer.

Screenshot of the Wireless Event Viewer

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Menu Descriptions

File Settings:
To change the storage location of the log file:
  1. Click Settings to open the Wireless Event Viewer Settings.
  2. Click Enable Logging checkbox.
  3. Specify the default folder for saved log files: Click Browse to find a new folder location.
  4. File Name: The file name is the default system name.
  5. Maximum Size: Enter the size of the file in kilobytes (KB).
  6. Click OK to close and apply the new changes. Click Cancel to close without applying any changes.

To copy the log file to another location at a set frequency of days, follow these instructions:

  1. Click Copy the log file to another location.
  2. Destination Folder: Enter where to store the files or click Browse to select a folder location.
  3. Frequency (days): Select how often you want the files moved to the destination folder.
  4. Click OK to close and apply the new changes. Click Cancel to close without applying any changes.

Exit:
Click to exit Wireless Event Viewer and return to the Intel Wireless Troubleshooter.

Note An administrator can use the Wireless Event Log Viewer Preferences, in the administrator tool, to set the default log file location.
Mode Select to view current or past event traces:
  • Realtime Event Viewing (default): List of event traces from the current session with the Intel Wireless Troubleshooter.
  • Log File Viewing: Select to view event traces saved in the log files from previous sessions with Intel Wireless Troubleshooter.
Help

Help Wireless Event Viewer:
Provides help information for this page.
About:
Displays version information for the Intel Wireless Troubleshooter.

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Screen description

Level Indicates the severity of the connection issue. The severity levels are:
  • Information
  • Error
  • Warning
Description Brief description of the connection issue.
Date and time Date and time of the detected connection issue. This column can be sorted in ascending or descending order. Click the column header to sort the displayed events.
Open Opens log files archived from previous sessions with Intel® Wireless Troubleshooter.
Clear Removes the information in the Wireless Event Viewer.
Save as Saves the available log. Use the suggested name or change it.

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Resolving errors

Did not receive an IP address

The Wi-Fi adapter failed to get a valid IP address. The Wi-Fi security password or encryption key does not match the access point security configuration. Other causes are: the Wi-Fi network requires a static IP address; there is a problem with the DHCP server; or, a general network problem.

To clear this message:

  • Reenter the Wi-Fi security password in the network security settings.
  • Restart the access point, router, computer, and DSL/cable modem.
  • Verify the security configuration on the access point or Wi-Fi router. For assistance, contact your access point or router manufacturer.
  • Contact your administrator to help set up your Wi-Fi connection.
The ad hoc network is idle and no peers have joined the network

If you create an ad hoc network and no peers join that ad hoc network for two minutes, this alert notifies you that the ad hoc network is idle. This alert notification is enabled or disabled in the Application Settings.

To clear this message, follow these steps:

  1. From the Tools menu, click Application Settings.
  2. Scroll down to find Ad hoc Network Notification.
  3. Clear Notify when no peers have joined the ad hoc network.
  4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.
The ad hoc network is idle and all peers have left the network

If you create or join an ad hoc network with other participants, this alert notifies you when any or all participants have left the ad hoc network. This alert notification is set in the Application Settings.

To clear this message, follow these steps:

  1. From the Tools menu, click Application Settings.
  2. Scroll down to find Device to Device (ad hoc) Network.
  3. Clear Notify when all peers leave the ad hoc network.
  4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.
You are connected to a network with default network name (SSID) which can pose a security problem

Connecting to an access point that uses a default network name (SSID) can be a security problem. This access point usually uses all the default security and management settings (for example, Open authentication, default IP address, user name, or password.) If you are using a personal network, change the network name and security settings to improve the security of the network. This alert notification is enabled or disabled in the Application Settings.

To clear this message, follow these steps:

  1. From the Tools menu, click Application Settings.
  2. Scroll down to find SSID Notification.
  3. Clear Notify when connected to a network with the default SSID name.
  4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.
You are connected to a network that is not configured with security and there are shared folders detected in your system

File and printer sharing enables other computers on a network to access resources on your computer. You should be cautious when you use your Wi-Fi portable computer with file and printer sharing enabled. If you are alerted when connecting to a Wi-Fi LAN with shared folders, disable this notification by following the instructions below. This alert notification is enabled or disabled in the Application Settings.

To clear this message and restore the network shared folders on disconnection, follow these steps:

  1. From the Tools menu, click Application Settings.
  2. Scroll down to find Shared Folder Notification.
  3. Select Disable this notification to maintain your current shared folder settings each time that you connect to an open, unsecured network.
  4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.
The Wi-Fi network adapter in the system is disabledTo enable the Wi-Fi adapter, follow these steps:
  1. Right-click My Computer.
  2. Select Properties.
  3. Click Hardware.
  4. Click Device Manager.
  5. Click Network Adapters.
  6. Right-click the Intel PRO/Wireless adapter that is listed.
  7. Click Enable.
  8. Click File > Exit to close the Device Manager.
  9. Click OK to close System Properties.
No Wi-Fi network adapter was detected in the system

If you get a network adapter not detected message, the adapter was removed or not installed. The adapter may be removed or not installed.

First verify if there is a Wi-Fi adapter listed in the Device Manager:

  1. Right-click My Computer.
  2. Select Properties.
  3. Click Hardware.
  4. Click Device Manager.
  5. Click Network Adapters.

If an Intel PRO/Wireless adapter is listed, update the driver. If an Intel PRO/Wireless adapter is not listed, contact your computer manufacturer.

If you get a Cannot Continue the Hardware Update Wizard message, or if the Wi-Fi adapter is not listed, contact Intel Customer Support.

Disconnection from an access pointThe following error messages display when the Wi-Fi adapter is disconnected from the network access point.
  • Disconnect from access point due to failed associations.
  • Disconnect from access point due to authentication failures.
  • Disconnect from access point due to TKIP Michael Integrity check failure.
  • Disconnect from access point due to Class 2 frame non-authentication failure.
  • Disconnect from access point due to Class 3 frame non-association failure.
  • Disconnect from access point due to re-association failure.
  • Disconnect from access point due to Information Element failure.
  • Disconnect from access point due to EAPOL-Key protocol four-way handshake failure.
  • Disconnect from access point due to 801x authentication failure.

Recommended action:
Select the profile, click Connect and try to associate with the network.

The application failed to start

The application that you specified to start when this profile connected, could not be found. Verify the path and file name in the Profile Manager Advanced Settings.

To verify the path and file name, follow these steps:

  1. From the Intel PROSet/Wireless main window, click Profiles.
  2. Select the Profile.
  3. Click Properties.
  4. Click Advanced.
  5. Click Enable Start Application. Verify that the file name and file location path are correct.
  6. Click OK to close the Advanced Settings.
  7. Click OK to close the General Settings and return to the Profiles list.
Authentication failed because of invalid user name: Reenter user nameUse the following steps to resolve this error:
  1. Select the appropriate profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. Select the appropriate 801x Authentication Type. For TTLS, PEAP and EAP-FAST profiles:
    • Select Use the following option
    • Verify the User Name information
  5. Click OK to save the settings.
Authentication failed because of invalid user credentials: Reenter credentials
  1. Select a TTLS, PEAP, LEAP or EAP-FAST profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. The 801x Authentication Type should be selected.
  5. Select Use the following for user credentials.
  6. Verify the User Name, Domain, and password information. If Use Windows logon or Prompt each time I connect is selected, verify user credentials information are correct, when you connect to the Wi-Fi network.
  7. Click OK to save the settings.
Authentication failed due to an invalid user certificate: Select another certificate

This authentication error can be caused by invalid server (domain) credentials.

Use the following steps to resolve this error:

  1. Select the appropriate profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. Select the appropriate 801x Authentication Type.
  5. Click Select and choose another certificate from the list of installed certificates.
  6. Click OK
  7. For TLS profiles: Click Select and choose another certificate from the list of installed certificates.
  8. Click Close
  9. Click OK to save the settings.

    Notes about Certificates: The specified identity should match who the certificate is issued to and be registered on the authentication server (for example, RADIUS server) used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

Authentication failed because of invalid server identity: Reenter server nameUse the following steps to resolve this error:
  1. Select the appropriate profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. Select the appropriate 801x Authentication Type.
  5. For TTLS and PEAP profiles: Verify that the Roaming Identity server name is correct.
  6. Click OK to save the settings.
Authentication failed because of invalid server credentials: Reenter server credentialsUse the following steps to resolve this error:
  1. Select the appropriate profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. Select the appropriate 801x Authentication Type.

    For TTLS, PEAP and EAP-FAST profiles:

    • Select Use the following for user credentials.
    • Verify the domain information.

      If Use Windows logon or Prompt each time I connect is selected, verify that the correct domain credentials information is used to connect to the Wi-Fi network. NOTE: This option is only available if you have the Single Sign On Pre-logon/Common Connect component installed.

      For LEAP profiles: Select Use the following user name and password and verify the domain is correct. If Prompt for the user name and password is selected, verify the correct domain and password information used to connect to the Wi-Fi network. (Must match what displays on the Security settings window.)

  5. Click OK to save the settings.
Authentication failed because of an invalid server certificate: Select another certificateUse the following steps to resolve this error:
  1. Select the appropriate profile from the Profiles list.
  2. Click Properties to open the General Settings.
  3. Click Next to open the Security Settings. Enterprise Security is selected.
  4. The appropriate 801x Authentication Type is selected.For TTLS and PEAP profiles: Verify that the correct authentication type is selected. Click Next to select another certificate from the list of installed certificates or specify another server or certificate name. Click OK. For TLS profiles: Click Select and choose another certificate from the list of installed certificates and click OK.
  5. Click Close.
  6. Click OK to save the settings.

    Notes about certificates: The specified identity should match who the certificate is issued to and should be registered on the authentication server (for example, RADIUS server) used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

Authentication failed because the AAA server is unavailable

The Wi-Fi adapter is associated to the access point, but the 801x authentication cannot be completed because of a response from the authentication server.

Use the following steps to resolve this error:

  1. Select the profile.
  2. Click Connect and try to associate with the network and authenticate with the server.
The AAA Server rejected the EAP method

This error occurs when the AAA Server does not accept the configured authentication.

Use the following steps to resolve this error:

  1. Double-click the Taskbar icon Wireless network Icon to open Intel PROSet/Wireless.
  2. From the Intel PROSet/Wireless main window, click Profiles.
  3. Select the associated or last-used profile from the Profiles list.
  4. Click Properties to open the General Settings.
  5. Click Next to open the Security Settings.
  6. Verify that Enable 801x is selected.
  7. Verify that the correct authentication type is selected.
  8. Enter the required security information.
  9. Click OK. The profile is now reapplied.
Incorrect PIN for retrieving certificate: Reenter PIN

The certificate retrieval failed because of an incorrect PIN.

Recommended action: Enter the correct PIN.

Error occurred because the GSM adapter was unexpectedly removed

This error occurs when the GSM adapter is not fully inserted or is unexpectedly removed from the mobile station.

Use the following steps to resolve this error:

  1. Reinsert the GSM adapter.
  2. Double-click the Intel PROSet/Wireless Software icon at the bottom right of the screen.
  3. Select the associated or last-used profile from the Profiles list.
  4. Click Connect. The profile is now reapplied.
Smart Card was unexpectedly removed

This error occurred because the Smart Card was unexpectedly removed.

Use the following steps to resolve this error:

  1. Insert the Smart Card.
  2. Select the 801x EAP-SIM authentication profile.
  3. Click Connect to try to associate with the network.
Authentication failed because timer expired

Authentication failed because the authentication timer expired while this mobile station was authenticating. A Rogue access point or a problem with the RADIUS server could have been the reason for the problem.

Recommended action:

  • Consider adding this access point to the excluded access point list, to prevent the Wi-Fi adapter from connecting to this access point in the future.
  • If a rogue access point is not suspected, click the profile in the Profiles list. Click Connect to associate with the network and try to authenticate with the server.
An administrator profile failed to authenticateThis error occurs when the authenticator (for example, an access point or AAA server) does not accept the credentials in the profile. Contact your administrator to resolve this problem.

This article applies to: