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The Access Point Router is Working in a Not Compatible Mode in Intel® Wireless Display

Last Reviewed: 22-Jul-2016
Article ID: 000006874

What is the issue?

Intel® Wireless Display: “The Access Point/Router is working in a not compatible mode.”

You can use 802.11b, 802.11g or 802.11n (in 2.4 GHz mode) for your normal Internet connection while the Intel® Wireless Display using Netgear* Push2TV is used, the required frequency to connect to the device is the 2.4 GHz band.

You cannot connect to a 5 GHz band Access Point while using Intel® Wireless Display due to design restrictions of the wireless adapter in accordance to IEEE interoperability requirements, which prevents a wireless adapter to connect using the 2.4 GHz and 5 GHz bands simultaneously, only devices certified as Access Points are allowed to do so.

To display a list of current wireless interfaces and their band:

  1. Open a Command Prompt as an Administrator
    Go to Start > All Programs > Accessories > right-click on Command Prompt and select “Run as an Administrator”
  2. At the command prompt, type: netsh wlan show interfaces
  3. Band currently being used will be displayed under Radio type.

Wireless Adapter Settings

Note The operating system does not display the band used in connections.

How to fix
To resolve the issue, ensure that the wireless mode is not set to 802.11a only. The wireless setting is the only setting that would cause the problem.

Related topics
Intel® Wireless Display (Intel® WiDi)
Intel® WiDi Overview