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Microsoft Online Crash Analysis* Wireless Errors


Last Reviewed: 13-Jan-2017
Article ID: 000005839

Issue

You may have been directed or linked to this Intel website by Microsoft Online Crash Analysis* (OCA) after experiencing a STOP error message within the Windows* operating system. These errors may be referred to as a BSOD or blue screen error.

Your computer may be hanging, freezing, automatically rebooting, or displaying one of the following error messages:

  • Errors: "0xA," "0xD1," or "0x50"—Invalid Memory Reference
  • Error: "0x9F"—Inconsistent or Invalid Power State
  • Error: "0x7E"—System Thread Exception Not Handled
  • Error: "0xC2"—Invalid Pool Request
  • Error: "0xE4"—Worker Item Invalid
  • Error: "0xDEADDEAD"—Manually Initiated Crash
  • Error: "0xEA"—Hardware Hang
  • Error: "0x8E"—Memory Access Violation

Solution

If you're experiencing one of these errors, try each of the following suggestions listed below in order until your problem is resolved:

  • Obtain and install the latest wireless driver from your computer manufacturer.
    Intel recommends downloading and installing the latest wireless driver from your computer manufacturer. Intel provides generic versions of the Intel® wireless drivers through the Intel website; however, your computer manufacturer may have altered the features, incorporated customizations, or made other changes to the driver to support your computer.

  • Obtain and install the latest generic version of the Intel® wireless driver.
    Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your adapter software. Contact your computer manufacturer for the latest system-specific updates and technical support information.

    Run the Intel® Driver Update Utility to verify you have the latest version. If you don't, the tool will automatically update your driver.

  • Additional troubleshooting:
    If the issue continues after updating the wireless driver, use the following questions to help isolate the issue:

    • Does the issue occur when running a particular type of software?
      If the issue always occurs when running a particular type of software, check with the software vendor for any available patches, fixes, special device settings, service packs, product updates, or other such workarounds.

    • When was the last time the system worked without errors? What changes were made since this time, such as driver updates, adding hardware, or installing software?
      Try removing the changes (uninstall recently added hardware or software, or roll back drivers to the previous version) to resolve issues.

Note

Not all operating systems listed below are supported by all Intel® wireless products listed in the "This applies to:" section. Intel recommends contacting your computer manufacturer for information on the operating systems supported by your computer model.

 
Related topics
Microsoft Online Crash Analysis (OCA)
Microsoft Bug Check Codes

This article applies to: