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Support

Customer Support Options for Discontinued Intel® PRO/1000 XT Low Profile Server Adapter


Last Reviewed: 27-Sep-2016
Article ID: 000008622

In September 2005 Intel® announced that it will no longer manufacture the Intel® PRO/1000 XT Low Profile Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapters have a limited lifetime warranty and you can still request an RMA for defective parts. See questions and answers below.
 

Product name Part number Last order date Last ship date Self-service support begins Web-based support ends
Intel® PRO/1000 XT Low Profile Server Adapter PWLA8490XTL 09/16/2005 12/16/2005 05/01/2007 12/31/2010

Questions:

What if I have problems with my Intel PRO/1000 XT Low Profile Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/1000 XT Low Profile Server Adapter has a limited lifetime warranty. If you need to request an RMA you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel PRO/1000 XT Low Profile Server Adapter after April 2007?
Email and phone support for this adapter ended on May 1, 2007. If you need technical support or other information on the Intel PRO/1000 XT Low Profile Server Adapter, see the support site. Web-based support ended on December 2010.

How long will Intel provide drivers for the Intel PRO/1000 XT Low Profile Server Adapter?
Intel will no longer test new drivers with the Intel PRO/1000 XT Low Profile Server Adapter hardware. Find the last known drivers. Find drivers.