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Customer Support Options for Discontinued Intel® PRO/1000 XF Server Adapter


Last Reviewed: 01-Nov-2016
Article ID: 000008486

In January 2008, Intel announced that it will no longer manufacture the Intel® PRO/1000 XF Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapters have a limited lifetime warranty, and you can still request an RMA for defective parts. See questions and answers below.
 

Product name Part numbers Last order date Last ship date Self-service support begins Web-based support ends
Intel® PRO/1000 XF Server Adapter PWLA8490XF
PWLA8490XFPAK5
05/30/2008 11/30/2008 11/30/2009 11/30/2013
 

Questions:

What if I have problems with my Intel PRO/1000 XF Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/1000 XF Server Adapter has a limited lifetime warranty. If you need to request an RMA you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel PRO/1000 XF Server Adapter after May 2010?
Email and phone support for this adapter ended June 1, 2010. If you need technical support or other information on the Intel PRO/1000 XF Server Adapter, see the support site. Web-based support ended November 2013.

How long will Intel provide drivers for the Intel PRO/1000 XF Server Adapter?
Intel will no longer test new drivers with the Intel PRO/1000 XF Server Adapter hardware. Find drivers.

Does Intel recommend another product to replace the Intel PRO/1000 XF Server Adapter?
Learn more about our wide range of single, dual, and quad port server adapters.

This article applies to: