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Support

Customer Support Options for Discontinued Intel® PRO/10GbE CX4 Server Adapter


Last Reviewed: 21-Sep-2016
Article ID: 000008397

In April 2008, Intel announced that it will no longer manufacture the Intel® PRO/10GbE CX4 Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapters have a limited lifetime warranty, and you can still request an RMA for defective parts. See questions and answers below.

 
Product name Part numbers Last order date Last ship date Self-service support begins Web-based support ends
Intel® PRO/10GbE CX4 Server Adapter PXLA8591CX4 08/31/2008 12/31/2008 02/28/2010 02/28/2014


Questions:

What if I have problems with my Intel PRO/10GbE CX4 Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/10GbE CX4 Server Adapter has a limited lifetime warranty. If you need to request an RMA you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel PRO/10GbE CX4 Server Adapter after February 2010?
Email and phone support for this adapter ended March 1, 2010. If you need technical support or other information on the Intel PRO/10GbE CX4 Server Adapter, see the support website. Web-based support will continue through February 2014.

How long will Intel provide drivers for the Intel PRO/10GbE CX4 Server Adapter?
Intel will no longer test new drivers with the Intel PRO/10GbE CX4 Server Adapter hardware. Find drivers.

Does Intel recommend another product to replace the Intel PRO/10Gbe CX4 Server Adapter?
Yes. For customers using PCI Express*, Intel recommends the new Intel® 10 Gigabit CX4 Dual Port Server Adapter, part number EXPX9502CX4. Based on the Intel® 82598 10 Gigabit Ethernet controller, the Intel 10 Gigabit CX4 Dual Port Server Adapter is designed to meet the throughput and latency requirements of bandwidth-hungry applications, while offering a very low power envelope for energy efficiency. In addition, the adapter is designed with performance-enhancing features for multi-core processors and optimizations for virtualization.

Learn more about our wide range of single, dual, and quad port server adapters.

This article applies to: