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Support

Customer Support Options for Discontinued Intel® Adapters


Last Reviewed: 09-Dec-2016
Article ID: 000008099

In July 2012 Intel announced that it no longer manufactures the following products. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 
Product name Product code Last order date Last ship date Self-service support begins
Intel® 10 Gigabit XF LR Server Adapter EXPX9501AFXLR 01/01/2013 07/01/2013 07/01/2014
Intel® 10 Gigabit XF SR Server Adapter EXPX9501AFXSR 01/01/2013 07/01/2013 07/01/2014
Intel® 10 Gigabit XF SR Dual Port Server Adapter EXPX9502AFXSR 01/01/2013 07/01/2013 07/01/2014
 


What if I have problems with my adapter and need an RMA. Will you still honor the warranty?
Yes. The adapters have a limited lifetime warranty. If you need to request an RMA, you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my adapters after July 1, 2014?
Effective July 1, 2014, email, chat, and phone support will no longer be provided for these adapters. If you need technical support or other information on the adapters you can get it from the support web site. You might also be able to get information by posting in the Wired Ethernet Community.

How long will Intel provide drivers for my adapters?
Intel might not test new drivers with the discontinued adapters. The last known good drivers will be available from Download Center.

Does Intel recommend other products to replace the discontinued adapters?
Yes. This table includes recommended replacements:

 
Discontinued adapter name Replacement adapter name Replacement adapter product code Replacement adapter MM#
Intel® 10 Gigabit XF LR Server Adapter Intel® Ethernet Converged Network Adapter X520-LR1 E10G41BFLR 900140
Intel® 10 Gigabit XF SR Server Adapter Intel® Ethernet Converged Network Adapter X520-SR1 E10G41FBSR 900141
Intel® 10 Gigabit XF SR Dual Port Server Adapter Intel® Ethernet Converged Network Adapter X520-SR2 E10G42BFSR 900137
 
Related topic
Intel® Ethernet products