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Customer Support Options for Discontinued Intel® PRO/1000 PT Desktop Adapter


Last Reviewed: 01-Nov-2016
Article ID: 000007940

In November 2008, Intel announced that it will no longer manufacture the Intel® PRO/1000 PT Desktop Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapters have a limited lifetime warranty, and you will still be able request an RMA for defective parts. See questions and answers below.

 
Product name Part number Last order date Last ship date Self-service support begins Web-based support ends
Intel® PRO/1000 PT Desktop Adapter EXPI9300PT 02/28/2009 06/30/2009 12/30/2010 06/30/2012


Questions:

What if I have problems with my Intel® PRO/1000 PT Desktop Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel® PRO/1000 PT Desktop Adapter has a limited lifetime warranty. If you need to request an RMA you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel® PRO/1000 PT Desktop Adapter after December 2010?
Email and phone support for this adapter ended December 30, 2010. If you need technical support or other information on the Intel® PRO/1000 PT Desktop Adapter, see the support website. Web-based support ended June 2012.

How long will Intel provide drivers for the Intel® PRO/1000 PT Desktop Adapter?
Intel will no longer test new drivers with the Intel® PRO/1000 PT Desktop Adapter hardware. Find drivers.

This article applies to: