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Support

Customer Support Options for Discontinued Intel® PRO/1000 PT Quad Port Server Adapter


Last Reviewed: 21-Sep-2016
Article ID: 000007236

In August 2009, Intel announced that it will no longer manufacture the Intel® PRO/1000 PT Quad Port Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

These adapters have a limited lifetime warranty, and you will still be able request an RMA for defective parts. See questions and answers below.
 

Product name Part number Last order date Last ship date Self-service support begins
Intel® PRO/1000 PT Quad Port Server Adapter EXPI9404PT 12/30/2009 04/30/2010 12/31/2011


Questions:

What if I have problems with my Intel PRO/1000 PT Quad Port Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/1000 PT Quad Port Server Adapter has a limited lifetime warranty. If you need to request an RMA, you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel PRO/1000 PT Quad Port Server Adapter after December 2011?
Email and phone support for these adapters ended December 2011. If you need technical support or other information on the Intel PRO/1000 PT Quad Port Server Adapter, see the support website. Web-based support will continue through December 2014 or later.

How long will Intel provide drivers for the Intel PRO/1000 PT Quad Port Server Adapter?
Intel will no longer test new drivers with Intel PRO/1000 PT Quad Port Server Adapter hardware. The last known good drivers are available from Download Center.

Does Intel recommend another product to replace the Intel PRO/1000 PT Quad Port Server Adapter?
Yes. The suggested replacement products are Intel® Ethernet I350-T4 (I350T4 or I350T4BLK) or the Intel® Ethernet I340-T4 (EG144HT or EG144HTBLK).

Learn more about our wide range of single, dual, and quad port server adapters.