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Choppy DVD Playback While in Intel® Dual Display Clone Mode

Last Reviewed: 27-Aug-2016
Article ID: 000007921

While the computer is set to Intel® Dual Display Clone mode, DVD playback may become choppy or not smooth after running several minutes in the Windows Media Center* application.

To check the current display mode, use these steps:

  1. Open the Intel® Graphics Properties window by pressing the Ctrl Alt F12 keys or by right-clicking on the Windows desktop and selecting Graphics Properties.
    Note For new drivers click on Display > Multiple Displays.
    For additional methods, see How to open the Intel® Graphics Properties window.
  2. On the Display Devices tab, check whether the Operating Mode is set to Intel® Dual Display Clone (see Figure 1).

    Note For new drivers check whether the Operating Mode dropdown menu is set to Clone Displays (see Figure 1a).
    If the computer only has one display device the Operating Mode will only have an option for Single Display mode.
Display Devices tab
Figure 1 Close Display circled
Figure 1a

This issue is resolved with the latest graphics driver.

To check whether a newer graphics driver is available for your graphics controller, use the Intel® Driver Update Utility. If the online utility displays a message that a customized graphics driver is detected, click here for additional information.

Related topics
How to Open the Intel® Graphics Properties Window

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