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Frequently Asked Questions for Blu-ray Disc Playback with Intel® Iris™ HD Graphics


Last Reviewed: 09-Jan-2017
Article ID: 000005828

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Is the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver) the same as the Intel® HD Graphics?

They are the same. The Intel® Graphics Media Accelerator HD is an older name. Newer drivers use the newer name "Intel® HD Graphics."

Does my computer use the Intel® HD Graphics?

To see if your computer uses Intel® HD Graphics, identify your graphics controller.

My computer doesn't have Intel® HD Graphics but uses an older Intel® Graphics Controller. Where can I get Blu-ray Disk playback information?

See frequently asked questions Blu-ray Disc playback with the Intel® graphics for the Intel® 3 Series Chipsets, Intel® 4 Series Chipsets, and Intel® 965 Express Chipsets.

On which operating systems is Blu-ray disc movie playback supported with Intel® HD Graphics?

With the Intel® HD Graphics, Blu-ray Disc playback is only supported with the Windows Vista* , Windows 7*, and Windows 8* operating systems. Some media features required for Blu-ray Disc playback, including content protection, are only available in the Intel® Graphics Driver for Windows Vista*/7*/8*. Intel® Graphics Drivers on Windows XP* still support playback of Standard/High Definition (SD/HD) video clips, DVD, and other video sources.

How can I ensure the best possible media playback experience?

Make sure you're using the latest versions of the media player application, system BIOS, and the Intel® Graphics Media Accelerator Driver.

  • Latest version of the player application
    We recommend that you use a version of the player from your computer manufacturer. In addition, we have worked with key media application vendors to optimize media playback. Key vendors include ArcSoft*, sMedio*, and CyberLink*.

  • Latest System BIOS for your computer or motherboard
    Visit your computer or motherboard manufacturer’s website to check for the latest BIOS.

    If you have an Intel® Desktop Board, you can get the latest BIOS from Download Center.

  • Latest Intel® Management Engine interface driver for your computer or motherboard
    Visit your computer or motherboard manufacturer’s website to check whether an Intel® Management Engine driver is available for your computer. Not all computer or motherboard manufacturers provide the driver.

    If you have an Intel® Desktop Board, check Download Center if a management engine driver is available for your board.

    We do not provide generic versions of the Intel® Management Engine interface driver. You must use a driver that has been validated by your computer or motherboard manufacturer for your specific computer or motherboard model.

  • Latest Intel® HD Graphics driver from your computer or motherboard manufacturer
    We provide generic versions of graphics drivers available. We recommend you use the latest drivers validated by your computer or motherboard manufacturer. You can usually download the drivers from your computer or motherboard manufacturer's website.

    If you have an Intel® Desktop Board, the latest driver that has been validated with your board can be downloaded from Download Center.

    To see if a newer generic graphics driver is available for your computer, visit the Intel® Driver Update Utility. If this utility detects a customized driver is installed, see customized computer manufacturer graphics driver is detected for additional information.
What media players are optimized for Intel® HD Graphics?

We have worked with key media application vendors to optimize media playback with Intel® HD Graphics. Key vendors include ArcSoft*, sMedio*, and CyberLink*.

How do I verify that the Intel® Management Engine driver is installed on my computer?

To check if the management engine driver is installed, follow the steps below:

  1. Open Windows Device Manager.
  2. Click Start on the Windows taskbar.
  3. Right-click My Computer.
  4. Click Manage.
  5. Click Device Manager listed on the left pane.
    The Device Manager will appear in the right pane.
  6. Scroll down and click the icon that appears in front of System devices to expand this section.
  7. Scroll down and look for the entry, Intel® Management Engine Interface.
    If this entry is listed, the management engine driver is installed on your computer.
    If this entry is not listed, the management engine driver is not installed and you should check with your computer or motherboard manufacturer if this driver is available for your computer or motherboard. Not all computer or motherboard manufacturers provide this driver.

If you have an Intel® Desktop Board, check the Download Center if a management engine driver is available for your board.

We do not provide generic versions of the Intel® Management Engine interface driver. You must use a driver that has been validated by your computer or motherboard manufacturer for your specific computer or motherboard model.

I can't play Blu-ray Disc movies on my computer. How do I troubleshoot this problem?

To troubleshoot the problem, try the following suggestions in the order listed:

  1. Check with your computer manufacturer whether your computer does support Blu-ray Disc playback. This is especially important if the computer did not originally ship with a Blu-ray Disc drive and the drive was later added.
  2. If your computer manufacturer has confirmed that your computer supports Blu-ray Disc playback, then check whether your computer has the latest version of the system BIOS, graphics driver, and media player.
    • See How can I ensure the best possible media playback experience?
  3. Are you using the Microsoft Windows Vista*, Windows 7*, or Windows 8* operating system?
    • See On which operating systems is Blu-ray Disc playback supported with the Intel® HD Graphics?
  4. Check if the problem is seen with a different Blu-ray Disc title.
  5. Check if the Intel® Management Engine driver is installed.
    • See How do I verify that the Intel® Management Engine driver is installed on my computer?

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