Intel has worked closely with computer makers around the world, and together they have developed a solution that allows computer manufacturers to resume shipments of systems. Both Intel and its customers are focused on delivering the highest quality PC systems based on 2nd generation Intel® Core™ processors. Intel is resuming shipments of the Intel® 6 Series Chipset for use only in PC system configurations that are not impacted by the design issue.
On January 31, 2011, Intel disclosed a design issue with a support chip, Intel® 6 Series Express Chipset, indicating that under normal operation the chipset could experience an issue with integrated SATA ports 2–5 that may result in these SATA ports experiencing a functional issue over time. Systems with only integrated SATA ports 0 and 1 enabled are not susceptible to this issue.
After extensive discussions with computer manufacturers about this topic and specific requests from computer manufacturers, Intel is resuming shipments of the Intel® 6 Series Express Chipset for use only in PC system configurations that are not impacted by the design issue. Only computer makers who have committed to shipping the Intel® 6 Series Express Chipset in PC system configurations that are not impacted by the design issue will be receiving these shipments.
In parallel, Intel has started manufacturing on a new version of this support chip. As of February 14, 2011, Intel has already begun shipments of the new Intel® 6 Series Express Chipsets, and computer manufacturers have begun building and shipping systems.
If you have an Intel® 6 Series Express Chipset-based system and you are experiencing an issue with SATA devices—such as hard disk drives, solid state drives, DVD players, or Blu-ray* players—on ports 2–5, please contact your point of purchase to determine next steps.
To determine if you have one of the impacted Intel® 6 Series chipsets in your system, follow these steps.
On your Windows 7* desktop, click on the Start button in the lower-left of the screen. Enter devmgmt.msc in the Search window; your results will appear automatically.
Click on the file name to open the Device Manager.
In the Device Manager window, scroll down and expand System Devices. The screenshot below is an example of what you should look for to identify your chipset or to see if you have devices on SATA ports 2–5. If Intel® 6 Series is listed, you may be affected.
If you believe your system is impacted by this issue, please contact your PC manufacturer for further details.
Questions and answers
What is the issue?
Under normal operation, Intel® 6 Series Express Chipsets have an issue that may impact SATA ports 2-5. Systems with only SATA ports 0 and 1 enabled are not susceptible to this issue. Contact your system manufacturer for more information.
How do I determine if my system is affected?
Desktop systems using the Intel® H67 and P67 Express Chipsets and mobile systems using the Intel® HM67 and HM65 may be affected by this issue. Intel recommends that end users contact their place of purchase or system manufacturer for more information.
What products are affected?
This issue only impacts Intel® 6 Series Express Chipsets (B2 stepping). This issue does not impact previous generation Intel® chipsets.
Are the 2nd generation Intel® Core™ processors affected?
This issue does not impact 2nd generation Intel® Core™ processors.
Which specific Intel®-branded desktop motherboards are affected?
Intel-branded desktop boards that are potentially affected include: DP67BG, DH67CL, DH67GD, DH67BL, DH67CF, DP67BA, DP67DE, DQ67SW, DQ67OW, DQ67EP, and DB65AL. Intel-branded desktop boards based on H61 SKU of Intel® 6 Series Express Chipsets have not gone into production with B2 stepping and are not affected by this issue. This includes DH61CR, DH61BE, DH61WW, DH61DL and DH61AG. The Intel®-branded desktop board layout diagrams showing the SATA connectors are available by viewing Identifying the SATA Ports on Your Desktop Board.
What is the process for returning opened or integrated Intel® 6 Series Chipset motherboards to distributors?
Intel is requesting that distributors accept returns from their customers opened or unopened (even beyond 30 days) if affected by this issue.
Are previous generation Intel® Series Express Chipsets affected?
No, this issue only impacts the Intel® 6 Series Express Chipsets systems with devices using SATA ports 2-5. Intel® 6 Series Express Chipset based systems with only SATA ports 0 and 1 enabled are not susceptible to this issue.
I have a system affected by this issue. What should I do next?
There is no imminent failure, and your product should be replaced. Go to your place of purchase for more information in the coming days. Some retailers are continuing to gather details about the situation before responding to customer inquiries.
What is Intel doing about this issue?
Intel has identified the cause of the issue and is taking the following actions:
- We are working with manufacturers who used this component to determine appropriate actions for systems that have been built and shipped to customers. These actions will be available from your place of purchase or system manufacturer in the coming weeks. Intel recommends that the end user contact the entity where the system was purchased for diagnosis and possible return.
- Intel is resuming shipments of the Intel® 6 Series Chipset for use only in PC system configurations that are not impacted by the design issue.
When can I order production units of Intel®-branded desktop boards that use the B3 stepping of Intel® 6 Series Express Chipsets?
Requests can be made through the normal order process now. Production units of Intel®-branded desktop boards based on B3 Stepping of Intel® 6 Series Express Chipsets will start shipping by February 25, 2011.
If my place of purchase does not extend the 30-day warranty, what do I do then?
Please be patient. We are currently working out the details of our replacement program with your place of purchase, and they may need some time before they have details available for you. If your 30-day warranty expires as you are waiting for the details to be worked out, please be confident that Intel will stand behind its products and your affected product will be replaced.
Is there a way I can tell an Intel® 6 Series Express Chipset B2 stepping from a B3 stepping?
The most accurate way to identify a B2 stepping from a B3 stepping is to read the S-Spec markings on the top of the Chipset, and either:
- Match up the S-Spec number to the stepping information published in the Intel® 6 Series Chipset Specification Update (PDF 85 KB).
- S-Spec information can also be found by choosing your product on the ARK page.