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Two Unknown Devices in Windows* Device Manager for Intel® Server Board S3000AH


Last Reviewed: 14-Oct-2016
Article ID: 000007273

Description:
Microsoft Windows* Device Manager displays PCI Device and PCI Serial Port with a yellow question mark after the onboard LAN, video, and chipset driver installation.

PCI Device and PCI Serial Port are components of Intel® Active Management Technology (iAMT). iAMT is not available without the driver installed for these components. The .inf file for these devices is included in the LAN driver package (10.4 or later), and not in the Intel® Chipset Driver Package.

Solution:
Install iamt.inf using one of the methods below, based on your LAN driver package:

 

LAN driver package 10.4 or earlier:

  • Manual install

    1. Extract the LAN driver package.
    2. Select "PCI Device" in Microsoft Windows Device Manager.
    3. Browse for iamt.inf in Windows, under \platform\IntelAMT\Drivers\WS03XP2K (for IA32) or \platform\IntelAMT\Drivers\WS3XPX64 (for EM64T).
    4. To install, double-click iamt.inf (or select the file, right-click, choose open).
    5. Follow the same steps for PCI Serial Port.

  • Setup utility install

    1. To install the LAN drivers and iamt.inf, run the setup utility in \apps\setup\SETUPBD.
    2. Or install the LAN drivers, PROSET software, and iamt.inf from \apps\PROSETDX.

 

LAN driver package 11.0 or later:

  • Manual install

    1. Extract the LAN driver package.
    2. Select "PCI Device" in Windows Device Manager.
    3. Browse for iamt.inf in Windows, under \PLATFORM\IntelAMT\Drivers\Win32 (for IA32) or \PLATFORM\IntelAMT\Drivers\Winx64 (for EM64T).
    4. To install, double-click iamt.inf (or select the file, right-click, choose open).
    5. Follow the same steps PCI Serial Port.

  • Setup utility install

    1. To install the LAN drivers and iamt.inf, run the setup utility in \apps\setup\SETUPBD.
    2. Or install the LAN drivers, PROSET software, and iamt.inf from \apps\PROSETDX.

This article applies to: