Redeeming Your Warranty

Last Reviewed: 09-Dec-2016
Article ID: 000006681

Before contacting Intel for warranty support, verify you have reviewed the following troubleshooting tips and gathered the necessary product information.

Troubleshoot first
Following the troubleshooting tips in the documents listed below can help resolve any issues you have with your desktop board.

Determine warranty provider
When troubleshooting results indicate that your desktop board is defective, make sure the board is still under warranty. Also, make sure that Intel is the correct source for warranty support. Intel sells desktop boards in retail stores and to computer manufacturers. Retail desktop boards are sold in clearly marked individual boxes and typically carry a 3-year warranty directly from Intel.

If you purchased a computer from a computer manufacturer such as HP, Dell, or Gateway, the manufacturer preinstalls the desktop board. Intel does not redeem warranties on these boards. You should contact your manufacturer for warranty details.

When you are not sure who to contact, get the desktop board identification (see below) and contact Intel. The company can identify the proper source for warranty support.

Before you call
If your desktop board qualifies for warranty support directly from Intel, have the following information available to give to the support agent when you call.

  • The Altered Assembly (AA) number and serial number of the desktop board (see Desktop Board Identification below).
  • Complete description of the symptoms or problem.
  • Troubleshooting steps you have already performed. Intel might require additional steps before processing a warranty request.
  • Be prepared to provide proof-of-purchase as Intel might request this before processing a warranty request.
  • Intel® Desktop Boards returned due to physical damage (from external causes) are not accepted and Intel reserves the right to: return the product to the customer at company expense with a letter of explanation; or send a letter of explanation to the customer that details the physical damage and advises the customer that they are responsible for freight charges if they want the product returned. (If the customer does not agree to pay the freight charges or indicates that they do not want it returned, Intel holds the product for 30 days and then scraps it.)

Desktop board identification
The AA number and serial number can be found in any of the following locations:

  • Barcode label on the board
  • Barcode label on the retail box
  • BIOS Setup, in the Main > Additional Information menu

    Barcode label on the board:
    barcode label on board

    Barcode label on the box:
    barcode label on box

Related topics
Find out if your Intel® product is covered by warranty
Desktop board warranty information

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