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Warranty Information for Intel® NUC Products


Last Reviewed: 09-Jan-2017
Article ID: 000005679

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Limited warranties Intel offers three-year limited warranties on Intel® NUC products purchased from Intel® Authorized Distributors. This warranty covers all hardware items included in the box.

 

 
View warranties
3-year International icon
Size: 3.29 MB
Date: November 2015
3-year Australia (English) icon
Size: 96 KB
Date: January 2015

Note: PDF files require Adobe Acrobat Reader*

 

The International warranty is translated into 37 languages.

 
System fan warranty considerations Chassis manufacturers may design enclosures for Intel® NUC Board SKUs that include passive cooling solutions. To accommodate these types of custom chassis, you can remove the factory-installed fan from the board SKUs without violation of the Product Warranty.

Intel accepts returns for board SKUs where the factory-installed fan has been removed; however, subsequent returns may be refused if customer-induced damage due to fan removal or overheating is found.

As the original design is intended to operate with the factory-installed fan, it's expected that customers removing the fans are responsible for ensuring sufficient cooling of the modified system. Intel communicates any concerns to the customer before refusal of subsequent returns.

 
Before you return defective products Make sure you know your Windows OS Activation number (if applicable). Remove and keep any user-installed components before returning an Intel NUC product to customer support. These components can include the following:

 

 
Intel® NUC Kit User-installed components
NUC6i3SYH
NUC6i3SYK
NUC6i5SYH
NUC6i5SYK
NUC6i7KYK
SO-DIMM memory module(s)
Hard drive(s)
Custom-designed chassis lid
 
NUC5PGYH
NUC6CAYS
2.5-inch hard drive
Custom-designed chassis lid

If you upgraded the SO-DIMM memory module, replace the original before returning the Intel NUC.
NUC5i3MYHE
NUC5i5MYHE
SO-DIMM memory module(s)
Hard drive
Wireless adapter (if added)
Custom-designed chassis lid
NUC6CAYH
NUC5CPYH
NUC5PPYH
NUC5i3RYH
NUC5i3RYK
NUC5i5RYH
NUC5i5RYK
NUC5i7RYH
SO-DIMM memory module(s)
Hard drive(s)
Custom-designed chassis lid

Do NOT remove the pre-installed wireless adapter.
DN2820FYKH SO-DIMM memory module(s)
Hard drive

Do NOT remove the pre-installed wireless adapter.
All other Intel NUC Kit models SO-DIMM memory module(s)
Hard drive
Wireless adapter
 

Also keep the parts that are included in the box:

  • VESA mount bracket and screws
  • Power adapter
  • Power cord
  • Table mount and screws
Caution
Intel is not able to track or return user-installed components or items that are included in the box if you send those into our Warranty Center.
 

Intel® NUC Kits sent as warranty replacements do not include a Microsoft Windows* license sticker. If your Intel NUC has a license sticker, we recommend you save the sticker by carefully peeling it off the chassis, or by taking a photo of it for future reference before returning it to Intel for a warranty replacement. Microsoft Windows stickers are not available as fulfillment items.

 
 
Related topics
Intel® Warranty Center
Find out if your product is covered by warranty
Intel® NUC spare parts