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Intel® and Cloudera's Distribution of
Apache Hadoop

Intel® Datacenter Software  |  Intel® and Cloudera's Distribution of Apache Hadoop

Support


Technical Support


Intel Corporation is well known for delivering high quality products with world-class technical support. When you purchase a subscription to the Intel® Distribution for Apache Hadoop*, you get the same quality of service that you’re accustomed to receiving with other Intel products.

As part of your annual subscription, Intel provides technical support for every component shipped in the Intel Distribution for Apache Hadoop. Support is currently available in the U.S., Europe, China, and Singapore. Other geographies will be announced soon.

Post questions to the IDH Support Forum or email idhuser@intel.com.

 

 

   Premium

   (24/7)

   Standard

   9 a.m.─5 p.m. (PST),
   Monday─Friday

   Number of Support Incidents

   Unlimited

   Unlimited

   Number of Support Contacts

   Unlimited

   Five(5)

   Subscription Term

   12 Months

   12 Months

   Phone Support

   Yes

   Yes

   Email Support

   Yes

   Yes

   Web Support

   Yes

   Yes

   Remote Troubleshooting via
   WebEx/Lync

   Yes

   Yes

   Priority 1 Response Time
   SLA

   1 Hour

   N/A

   Standard Response Time
   SLA   

   4 Hours

   4 hours

   Knowledgebase

   Yes

   Yes

   Customer Support Portal

   Yes

   Yes

   Upgrades and Patches

   Yes

   Yes

   Emergency Bug Fix

   Yes

   No


Who We Are

Our experts can help you succeed with your big data program. We have:

  • Global team of certified professionals
  • Deep Hadoop, BI, and security-domain experience
  • Decades of deployment expertise
  • Best-practice methodologies and deployment tools

How We Help
You get full lifecycle support coverage options that will help you:

  • Reduce risk: Rely on a Fortune 100 company to deliver dependable results
  • Accelerate time to value: Use our expertise to speed up deployment
  • Maintain control: Trust our advisors to guide you to self-sufficiency

What We Deliver
In addition to a subject matter expert at your team’s side you get:

  • Installation and configuration of Intel Distribution in your environment
  • Implementation of use-case(s) resulting in actionable, relevant results
  • Knowledge transfer to empower your team


Need more Information?
Contact your sales rep
Phone: 1-800-257-5404
Email: Hadoop-support@intel.com or visit support.hadoop.intel.com