Intel® On-site Repair for Servers FAQ
Section 1– General Questions & Answers
Q1: What is the Intel® On-site Repair for Servers program?
A1: Intel® On-site Repair for Servers is the official name for our on-site hardware repair service provided for Intel white-box servers. This service will be available in all 50 states of the US with a response time no later than the next business day after the failing part has been identified. The contract will provide coverage for three years.
Q2: When and where will Intel® On-site Repair for Servers be available?
A2: The next business day option in all 50 states of the US launched in July 2011, with plans for more options & other countries to be announced in Q4 2011.
Q3: What will Intel® On-site Repair for Servers cost?
A3: Please contact your Reseller for current pricing.
Q4: What options will be available?
A4: At launch, a Next Business Day option will be available in all 50 states of the US. Next Business Day is defined as service will commence by 3 pm local time the next business day after the request for service is received and the failed part has been identified.
Note: see Q9 for full details on response time commitment.
Q5: What products are covered?
A5: Current UP, DP and Intel® Modular Servers are covered.
Q6: What specific components are NOT covered?
A6: Components not covered by either service: keyboards, monitors, mice, graphics cards, RAID backup batteries, optical drives, plastics, sheet metal parts, non-electrical parts, OEM-specific parts or 3rd party add-in cards or chassis.
Read the full Intel® On-site Repair for Servers FAQ.
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Intel® On-site Repair for Servers FAQ
Section 1– General Questions & Answers
Q1: What is the Intel® On-site Repair for Servers program?
A1: Intel® On-site Repair for Servers is the official name for our on-site hardware repair service provided for Intel white-box servers. This service will be available in all 50 states of the US with a response time no later than the next business day after the failing part has been identified. The contract will provide coverage for three years.
Q2: When and where will Intel® On-site Repair for Servers be available?
A2: The next business day option in all 50 states of the US launched in July 2011, with plans for more options & other countries to be announced in Q4 2011.
Q3: What will Intel® On-site Repair for Servers cost?
A3: Please contact your Reseller for current pricing.
Q4: What options will be available?
A4: At launch, a Next Business Day option will be available in all 50 states of the US. Next Business Day is defined as service will commence by 3 pm local time the next business day after the request for service is received and the failed part has been identified.
Note: see Q9 for full details on response time commitment.
Q5: What products are covered?
A5: Current UP, DP and Intel® Modular Servers are covered.
Q6: What specific components are NOT covered?
A6: Components not covered by either service: keyboards, monitors, mice, graphics cards, RAID backup batteries, optical drives, plastics, sheet metal parts, non-electrical parts, OEM-specific parts or 3rd party add-in cards or chassis.
Read the full Intel® On-site Repair for Servers FAQ.
