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Costa Coffee: Brewing an Enhanced Customer Experience

Brewing an Enhanced Customer Experience

Costa Coffee delivers the next generation in self-service with embedded Intel® technology.

Costa is one of the UK’s largest and fastest-growing coffee shop brands and a wholly owned subsidiary of Whitbread PLC. With over 1,300 coffee shops across the UK and more than 600 internationally, the company is a global success story with a growing network of retail sites and franchises. Costa Express*, a wholly owned subsidiary formed through the acquisition of Coffee Nation in 2011, focuses on self-serve, all-fresh, bean-to-cup coffee vending through autonomous concessions located in attended or semi-attended areas such as motorway forecourts, transport hubs (like airports and railway stations), and corporate offices. Costa Express* is the fastest growing part of Costa and of Whitbread.

Read the full Brewing an Enhanced Customer Experience Case Study.

Brewing an Enhanced Customer Experience

Costa Coffee delivers the next generation in self-service with embedded Intel® technology.

Costa is one of the UK’s largest and fastest-growing coffee shop brands and a wholly owned subsidiary of Whitbread PLC. With over 1,300 coffee shops across the UK and more than 600 internationally, the company is a global success story with a growing network of retail sites and franchises. Costa Express*, a wholly owned subsidiary formed through the acquisition of Coffee Nation in 2011, focuses on self-serve, all-fresh, bean-to-cup coffee vending through autonomous concessions located in attended or semi-attended areas such as motorway forecourts, transport hubs (like airports and railway stations), and corporate offices. Costa Express* is the fastest growing part of Costa and of Whitbread.

Read the full Brewing an Enhanced Customer Experience Case Study.

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