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Brewing an Enhanced Customer Experience

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Brewing an Enhanced Customer Experience

Costa Coffee delivers the next generation in self-service with embedded Intel® technology.

Costa is one of the UK’s largest and fastest-growing coffee shop brands and a wholly owned subsidiary of Whitbread PLC. With over 1,300 coffee shops across the UK and more than 600 internationally, the company is a global success story with a growing network of retail sites and franchises. Costa Express*, a wholly owned subsidiary formed through the acquisition of Coffee Nation in 2011, focuses on self-serve, all-fresh, bean-to-cup coffee vending through autonomous concessions located in attended or semi-attended areas such as motorway forecourts, transport hubs (like airports and railway stations), and corporate offices. Costa Express* is the fastest growing part of Costa and of Whitbread.

Read the full Brewing an Enhanced Customer Experience Case Study.