Hospitality Companies At-a-Glance Guide
At its heart, hospitality is a people business that specializes in comfort, service and memorable experiences. At the same time, more and more of the business of hospitality is taking place online, on mobiles, and across social networks—from browsing to booking, check-in to checkout.
As a result, today’s owners and operators are leveraging technology to better market their properties, enhance operational performance, improve their guest experiences, and much more.
How Today’s Digital Technologies Are Being Used
Technology for the guestrooms—WiFi, TV, the phone, tablets, electronic locks, energy management, and more—are a major focus for hospitality. So are property management systems (PMS), and reservations and/or check-in point-of-sale (POS) systems. Lodging establishments of all kinds are also investing in new digital touchpoints that are shaping the “intelligent hotel” of tomorrow: mobile POS, digital signs, digital security and more.
What can the right solution do:
Revenues. To maintain revenues in a market that is increasingly competitive, hoteliers must invest in solutions that help set their properties apart and drive the loyalty that enhances their bottom line. For example, tracking loyal customers through the POS helps deliver the service that drives repeat business.
Read the full Hospitality Companies At-a-Glance Guide.