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Stratix* Field Service Application Lowers Costs for Manufacturer

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Intel-powered, ruggedized laptops enhance processing speed, reliability, and battery life.

Challenges
• Existing handheld devices and application software were nearing end of life
• Mobile application worked with only one operating system, limiting flexibility
• Handheld devices lacked processing power and features to support new business requirements

Solutions
• Purchased ruggedized, convertible Panasonic* laptops powered by Intel® Core™ vPro™ i5 processors
• Integrated vendor-agnostic Stratix* Field Service Management application
• Implemented a full suite of lifecycle management services from Stratix

Time for a technology refresh
A global consumer goods manufacturer with 3,200 field service technicians across the U.S. faced a significant problem: All those technicians were relying on the same type of handheld device and mobile application—and both were nearing end of life.

When the company wanted to add capabilities such as mapping data to the application, the aging form factor lacked the necessary processing speed and functionality. To make matters worse, the mobile application would only work with the operating system on the existing device.

The company was midway through negotiations with another vendor when they discovered the Field Service Management application from Stratix Corporation—and quickly changed course.

“The customer stopped midstream when they realized the advantages of Stratix Field Service,” said Gina Daniel-Lee, Stratix corporate director of strategic alliances.

“They believed in our strategy, direction, and the flexibility we could provide to their business.”