As part of our online support strategy, Intel IT developed a self-service PC Health Check utility to deliver better customer support, improve response time, and increase employee satisfaction – while reducing operating costs. PC Health Check empowers employees to quickly run a series of diagnostic tests and resolve problems without assistance from the service desk, saving time that was previously required from a service technician.
Resetting encrypted passwords with Intel® Active Management Technology on Intel® vPro™ processor tools saves service time.
Andrew Kelemen describes how Intel® technology is helping Atos improve their customers' productivity.
KVM Remote Control and Symantec lets IT remotely configure, diagnose, and repair PCs.
Remotely manage PCs despite power or OS health for more performance, reduced time and system costs.
Service desk demo using Intel® AMT scheduled alarm clocks for enhanced patching and power management.
Service desk demo using KVM remote control for easy OS reimaging and quick remote user restoration.