As part of our online support strategy, Intel IT developed a self-service PC Health Check utility to deliver better customer support, improve response time, and increase employee satisfaction – while reducing operating costs. PC Health Check empowers employees to quickly run a series of diagnostic tests and resolve problems without assistance from the service desk, saving time that was previously required from a service technician.
Resetting encrypted passwords with Intel® Active Management Technology on Intel® vPro™ processor tools saves service time.
KVM Remote Control lets IT remotely control PCs through all stages of support, even beyond the firewall.
KVM Remote Control and Symantec lets IT remotely configure, diagnose, and repair PCs.
Industry experts share how they use KVM Remote Control and what the cost-saving benefits are.
Remotely manage PCs despite power or OS health for more performance, reduced time and system costs.
Service desk demo using KVM remote control for easy OS reimaging and quick remote user restoration.