Solutions for retail and other service businesses that provide support for things like card payments, POS (point-of-sale), and reservations have become widely available in recent years. This includes solutions that, along with in-store POS terminals and back-office consoles, also incorporate mobile devices with the flexibility to be used by staff anywhere in the store. In addition to enabling back-office tasks such as accessing information or managing inventory, these solutions are now capable of transforming the way in which staff interact with customers.
Normally, such mobile-enabled solutions use ordinary consumer devices. Unfortunately, major problems arise because these devices are not ideally suited to the needs of the workplace. For example, while a high level of security is required for making card payments on a mobile device to ensure the secure handling of the card reader and card information, implementing such a card payment function on existing devices is technically challenging. Also, many such devices lack the toughness, dust and water resistance, and antibacterial properties needed for use in harsh environments. Accordingly, devices designed specifically for commercial use that can be relied on to satisfy workplace needs will have a key role as advanced solutions for retail and other server businesses are adopted more widely in the future.