Intel is pleased to offer you a variety of warranty extension and service offerings to meet your demanding business needs. All Intel® True Scale products come with a standard base warranty, and many may be upgraded and extended. Please see the Intel True Scale valid service offering matrix for applicable product SKUs and their associated service extension and upgrade offerings.
The terms and conditions of the warranty and the products for which they apply may be found by visiting the Intel® True Scale Warranty Terms and Definitions page.
Hardware service options are offered as one or three year renewals or base warranty upgrades. Please visit the General Service Rules page for important information regarding service and renewals.”
Renewals may be purchased at any time and become effective on the day after the existing service or warranty period expires.
Upgrades serve to convert the base warranty included with hardware purchase. Three-year upgrades convert the base warranty and extend it two additional years at the upgraded level. The table and descriptions below summarize the available service extension and upgrade offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
|
Choice1 |
Select1 |
Preferred1 |
Exchange1 |
Basic1 |
|---|---|---|---|---|---|
Coverage |
Intel® True Scale Fabric Switch Products |
DDR |
Intel® True Scale Fabric Switch Products |
DDR |
Intel® True Scale Fabric Switch Products / DDR |
Hardware and firmware3 |
|||||
Phone support |
7x24x365 |
5x8 local time |
7x24x365 |
5x8 local time |
|
Response commit |
Web: 4 hours; E-mail: 8 hours; Phone: 30 minutes |
||||
Engineer onsite |
Next business day2 |
Not available |
|||
Advance hardware replacement |
Next business day2 |
Second business day2 |
|||
Shipping |
Included |
||||
| Packaging | |||||
| Firmware updates | |||||
1 Not all services are available in all countries and locations. Please visit the Intel® True Scale Fabric Switch Products Service Geography information. Please contact your reseller or your Intel sales representative if your location is not listed. Intel has no service obligation for locations that are not listed.
2 Expected transit time when order is received prior to depot cutoff time. Transportation time may be affected by customs clearance and other factors beyond the control of Intel.
3 Includes driver support for attached Intel adapters.
Basic Service
The Basic Service offering provides an extension of the Intel® True Scale Fabric Switch Products standard warranty for applicable products. Please see the valid service offering matrix for applicable product SKUs. Please visit the General Service Rules page for important information regarding End of Life and service and renewals.
The following is a summary of Basic Service offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
- Service response commitment as follows:
Web: 4 hours
E-mail: 8 hours
Phone: 30 minutes
- 5x8 local time technical support
- Advance replacement parts shipped second business day
Preferred Service
The Preferred Service offering provides expanded telephone support, RMA upgrade, and extension to the Intel® True Scale Fabric Switch Products standard warranty for applicable products. Please see the valid service offering matrix for applicable product SKUs.
The following is a summary of Preferred Service offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
- Service response commitment as follows:
Web: 4 hours
E-mail: 8 hours
Phone: 30 minutes
- 7x24x365 technical support
- Advance replacement parts shipped next business day
Choice Service
The Choice Service offering provides an onsite engineer upgrade to the Preferred Service offering. Choice Service allows the peace of mind that your equipment will be serviced by a trained professional, and all service activities will be done in accordance with the proper procedure for Intel® True Scale Fabric Switch Products equipment. Please see the valid service offering matrix for applicable product SKUs.
The following is a summary of Choice Service offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
- Service response commitment as follows:
Web: 4 hours
E-mail: 8 hours
Phone: 30 minutes
- 7x24x365 technical support
- Advance replacement parts shipped next business day
- Engineer onsite next business day
Exchange Service
The Exchange Service offering provides an extension of the standard warranty for DDR products. Note: Most DDR products are under end of life (EOL) notice. Please see the valid service offering matrix for applicable product SKUs. Visit the General Service Rules page for important information regarding End of Life and service and renewals.
The following is a summary of Exchange Service offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
- Service response commitment as follows:
Web: 4 hours
E-mail: 8 hours
Phone: 30 minutes
- 5x8 local time technical support
- Advance replacement parts shipped next business day
Select Service
The Select Service offering provides an onsite engineer upgrade to the Exchange Service offering for DDR products. Select Service allows the peace of mind that your equipment will be serviced by a trained professional, and all service activities will be done in accordance with the proper procedure for DDR equipment. Note: Most DDR products are under end of life (EOL) notice. Please see the valid service offering matrix for applicable product SKUs. Visit the General Service Rules page for important information regarding End of Life and service and renewals.
The following is a summary of Select Service offerings. For detailed information, please refer to the Hardware Maintenance Agreement.
- Service response commitment as follows:
Web: 4 hours
E-mail: 8 hours
Phone: 30 minutes
- 5x8 local time technical support
- Advance replacement parts shipped next business day
- Engineer onsite next business day
Repair Service
Intel offers out of warranty repair service for select products that are not covered under a warranty or support agreement. Products for which repair service is available and the terms and conditions associated with the service may be found on the True Scale Equipment Out of Warranty Terms and conditions document.
