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Innovation for Accountable Care: Case Study

Helping ICDNs develop a workflow redesign process and understand how IT supports accountable care

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Introduction: Moving Toward Coordinated Care

Accountable Care Organizations (ACOs) are one of the major innovations of the Patient Protection and Affordability Care Act of 2010. Whether an Integrated Care Delivery Network (ICDN) specifically seeks to become an ACO or simply wants to improve patient care, coordination among multiple providers, stakeholders, facilities, and organizations is increasingly essential to optimizing patient outcomes and controlling costs. For most ICDNs, delivering more accountable, coordinated care requires three types of changes:

• Reaching across departmental and organizational boundaries to redesign workflows and alter information sharing in ways that enhance care and efficiency
• Making innovation an ongoing part of the healthcare culture
• Investing in IT capabilities that can enable new workflows and information pathways

Intel has developed a people-centered methodology to help ICDNs develop a process for redesigning workflows, building a culture of innovation, and understanding IT’s potential to support more coordinated care. In February 2011, Intel conducted a workshop based on this methodology with Grady Health System, Atlanta, Georgia. This paper provides an overview of the workshop methodology and Grady’s results.

Read the full Innovation for Accountable Care Case Study.