The State of Indiana’s newly consolidated Indiana Office of Technology (IOT) conducted a manageability assessment of PCs with Intel® Core™2 processor with vPro™ technology. Their decision to convert 20,000 desktop systems to PCs with Intel® vPro™ technology within four years was based on reduced operational expenses. The challenge was the consolidation of several IT service groups serving different agencies into a centralized service delivery organization while improving customer service and decreasing support costs.
TCO/ROI Investigation
Though IOT’s central location is at the state capital in Indianapolis, the agencies serviced by the organization are spread state wide, resulting in expensive and time-consuming travel to remote offices for hardware and software support calls. The IOT was particularly interested in Intel vPro technology because of the economic importance and public safety aspect of some of the agencies they serve. For example, it is critical that PCs in the Family & Social Services; Bureau of Motor Vehicles; the Department of Corrections; and Office of the Governor branch remain available to users. The remote management capabilities of Intel vPro technology allow technicians to identify and resolve hardware problems faster and reduce deskside visits by 80%, resulting in a total savings of $1,386,929 in four years.
IOT was also looking for a solution that enables patch saturation within 48 hours of deployment without additional cost. PCs with Intel vPro technology can be powered down during non-business hours, then powered on for patch or software distribution – and then powered off again when the process is completed – resulting in a huge cost savings through reduced power consumption.
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The State of Indiana’s newly consolidated Indiana Office of Technology (IOT) conducted a manageability assessment of PCs with Intel® Core™2 processor with vPro™ technology. Their decision to convert 20,000 desktop systems to PCs with Intel® vPro™ technology within four years was based on reduced operational expenses. The challenge was the consolidation of several IT service groups serving different agencies into a centralized service delivery organization while improving customer service and decreasing support costs.
TCO/ROI Investigation
Though IOT’s central location is at the state capital in Indianapolis, the agencies serviced by the organization are spread state wide, resulting in expensive and time-consuming travel to remote offices for hardware and software support calls. The IOT was particularly interested in Intel vPro technology because of the economic importance and public safety aspect of some of the agencies they serve. For example, it is critical that PCs in the Family & Social Services; Bureau of Motor Vehicles; the Department of Corrections; and Office of the Governor branch remain available to users. The remote management capabilities of Intel vPro technology allow technicians to identify and resolve hardware problems faster and reduce deskside visits by 80%, resulting in a total savings of $1,386,929 in four years.
IOT was also looking for a solution that enables patch saturation within 48 hours of deployment without additional cost. PCs with Intel vPro technology can be powered down during non-business hours, then powered on for patch or software distribution – and then powered off again when the process is completed – resulting in a huge cost savings through reduced power consumption.
