• <More on Intel.com

Massive Modernization: PC Refresh for a Mobile Global Enterprise

We are sorry, This PDF is available in download format only

In his first week on the job at UL (Underwriters Laboratories), CIO Christian Anschuetz faced two immediate problems: an ailing PBX system and a perception that the global leader in safety science might be behind the curve in its IT capabilities.

Anschuetz assembled a seasoned, multidisciplinary internal team, and began to articulate his technology vision and push for aggressive modernization. Before long, the PBX was gone, and IT was in the midst of a comprehensive initiative that encompassed new network infrastructure, IP telephony, an integrated information portal, cloud-based e-mail, a next generation messaging environment, and modern laptops for nearly all UL’s 7,000 PC users.

“Good IT strategies start with a linkage to overall company strategies,” Anschuetz says. “UL’s business strategy is to be more collaborative, customer friendly, and agile. We couldn’t deliver that with incremental IT improvements, so we created an initiative that we call InSight and went for massive modernization. We’re making big investments in technology so we can push the envelope on how we communicate and collaborate.”

At the center of the InSight initiative was a 12-month Modern PC program that rolled out the new laptops, moved the company to Microsoft Windows 7* and Office 2010, and increased the number of laptop users from 70 to 90 percent. It was a smooth and successful program, despite challenges that included scheduling dependencies, a deployment tactic that didn’t work as planned, and tens of thousands of individual, departmental, and company macros that, along with hundreds of applications and tools, had to be certified to operate with the new hardware and software.