Spanish Platinum Intel® Technology Provider uses remote management technology to improve and streamline support services to business customers Challenges • Improve offering: Broaden and enhance remote IT maintenance service to deliver a more timely, flexible and comprehensive offering to customers • New opportunities: Grow customer base, targeting large enterprise customers and those with operations outside of the local area • Lean and reliable: Boost profits by streamlining the resources needed to deliver maintenance services and ensuring greater compliance with service level agreements (SLAs) Solutions • Intel Inside®: Incorporate Intel® Core™ i5 and i7 vPro™ processors into STI’s own branded PC hardware offering • Moving forward: Develop capabilities for servicing IT installations remotely with compatible administration software, transitioning existing maintenance contracts to a new remote delivery model • Efficiency savings: Streamline the service team based on the productivity increases enabled by remote maintenance Impact • Enhanced offering: Offer customers higher-quality, more efficient and competitive service by replacing many time-consuming on-site visits with remote servicing • Further possibilities: Grow the customer base, including bigger organizations and those based outside of STI’s traditional catchment area, thanks to new location-independent service offering • Financial benefits: Increase margins by reducing overhead for delivering service and gain more stable revenue streams from stricter adherence to SLAs Turning a service on its head Sistemas Técnicos Interactivos (STI) is an unusual company in its native Spain. As a small IT business, it supplies its own branded desktop computing and server hardware in addition to offerings from HP, Dell and Fujitsu, and supports this with a comprehensive IT service and maintenance offering – something that is normally offered only by larger, nationwide firms.
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Spanish Platinum Intel® Technology Provider uses remote management technology to improve and streamline support services to business customers Challenges • Improve offering: Broaden and enhance remote IT maintenance service to deliver a more timely, flexible and comprehensive offering to customers • New opportunities: Grow customer base, targeting large enterprise customers and those with operations outside of the local area • Lean and reliable: Boost profits by streamlining the resources needed to deliver maintenance services and ensuring greater compliance with service level agreements (SLAs) Solutions • Intel Inside®: Incorporate Intel® Core™ i5 and i7 vPro™ processors into STI’s own branded PC hardware offering • Moving forward: Develop capabilities for servicing IT installations remotely with compatible administration software, transitioning existing maintenance contracts to a new remote delivery model • Efficiency savings: Streamline the service team based on the productivity increases enabled by remote maintenance Impact • Enhanced offering: Offer customers higher-quality, more efficient and competitive service by replacing many time-consuming on-site visits with remote servicing • Further possibilities: Grow the customer base, including bigger organizations and those based outside of STI’s traditional catchment area, thanks to new location-independent service offering • Financial benefits: Increase margins by reducing overhead for delivering service and gain more stable revenue streams from stricter adherence to SLAs Turning a service on its head Sistemas Técnicos Interactivos (STI) is an unusual company in its native Spain. As a small IT business, it supplies its own branded desktop computing and server hardware in addition to offerings from HP, Dell and Fujitsu, and supports this with a comprehensive IT service and maintenance offering – something that is normally offered only by larger, nationwide firms.
